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Neighbourhood Officer - Tenant Services
| Posting date: | 03 July 2024 |
|---|---|
| Salary: | £18.06 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 01 August 2024 |
| Location: | IPSWICH, IP14 1AD |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Babergh & Mid Suffolk (HQ) B&MSDC 18795 |
Summary
What's involved with this role:
Temporary Neighbourhood Officer - Tenant Services
Reference no: Babergh & Mid Suffolk (HQ) B&MSDC 18795
Pay Rate: £18.06 per hour PAYE
Hours per week: 37 Monday - Friday, normal working hours
This opening assignment is for 3 months
City: IPSWICH
Providing an effective proactive neighbourhood management service. Being responsible for the management of communal spaces, facilities and HRA land within Babergh and Mid Suffolk Districts with a focus on the health, safety and the welfare of residents. Supporting colleagues within the Housing Service to provide excellent customer service, resolve complaints and develop service improvements based on customer feedback. Working collaboratively with other teams to ensure housing communities remain places where people want to live and lead healthy and independent lives.
Key Responsibilities
Be responsible for regular inspections of internal and external communal spaces that are designated for the use of the council tenants and leaseholders.
Be responsible for arranging the removal and storage of goods from a communal space if the council tenants and leaseholders do not remove items themselves,
Be responsible for resolving any problems encountered or reported, often in conjunction with other service areas within the council.
Work with colleagues across service areas to ensure that communal spaces are safe and far as is reasonably practicable and identified risks are eliminated or managed.
Be responsible for the management of council owned garages including the inspection of sites, reporting of repairs, arranging new lettings, terminations, serving a notice and arranging clearances.
Be responsible for ensuring that the services that are provided for tenants and leaseholders are delivered to a high standard, offer value for money and in conjunction with other teams within the Housing department ensure that costs are properly apportioned and recovered.
Keep up to date with all relevant Housing policy and legislation relevant to the post. Interpret policies, procedures, guidance and law to deliver and excellent housing service.
Be responsible for individual performance against agreed targets.
Work with colleagues to promote and support customer engagement and involvement in the housing service.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
Relevant Housing qualification at NVQ4 / HNC / degree level or with experience of estate and neighbourhood management or similar and experience of working in a customer focussed environment.
Full driving licence required
Experience:
Relevant experience of working in a relevant specialist area which could include housing, estate management or community work.
Experience of working with a wide range of stakeholders to successfully deliver projects.
Skills & Abilities:
Effective written and verbal communication skills that include persuading, informing, explaining, listening and understanding.
Ability to interpret information or situations and to solve problems.
Ability to take a flexible approach to the role and pick up work outside of one’s own specialism.
Ability to influence, negotiate and persuade key stakeholders with an aptitude to focus on the key issues quickly and clearly.
Ability to use Microsoft Office products.
ALD
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Job Ref: Babergh & Mid Suffolk (HQ) B&MSDC 18795
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.