Survey Administrator
| Posting date: | 02 July 2024 |
|---|---|
| Salary: | £22,308 per year |
| Hours: | Full time |
| Closing date: | 01 August 2024 |
| Location: | NR6 6JB |
| Remote working: | On-site only |
| Company: | Anglian Home Improvements |
| Job type: | Permanent |
| Job reference: | 02072024153913-21481 |
Summary
We are currently seeking a Survey Administrator to join our thriving team within the Conservatory Living Space Division at the National Administration Centre based in Norwich. At its core, the role is responsible for providing communications to the customer and providing excellent customer service.
Key Responsibilities:
• Processing and management of customers contracts, ensuring workflows and daily duties are accurately updated
• Key point of contact for external and internal customers by telephone, email, and written communications
• Preparation of accurate customer letters for suspensions, rejections and general communications
• Preparation of Installation Packs
• Banking of customer payments ready for installation in line with banking policies
• Successful handling of customer queries, complaints, and cancellations
• Assisting teams within the department to achieve the targets set
• Completing tasks within required deadlines and with high level of accuracy on one’s own and as part of a team
Key Skills:
• Customer Service (by telephone and/or face to face)/Administration experience
• Ability to communicate both written and verbally at all levels
• Ability to work to tight deadlines
• Proficiency in Microsoft Office suite (Word, Excel, Outlook)
• GCSE’s or equivalent in Math’s and English
• Excellent telephone manner
• Motivated, honest and accountable
• High level of accuracy
Benefit Package:
• Competitive salary
• 31 days holiday, increasing to 33 days after 2 years of service
• Group well-being, including your birthday off annually, 24hr remote access to a doctor and heavily discounted gym memberships
• Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies
• Paid time off to volunteer
• Generous Employee Product Purchase Discount Scheme
• Opportunities for career growth and development.
Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together†we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.