Patient Pathway Administrator
| Posting date: | 02 July 2024 |
|---|---|
| Salary: | £25,147.00 to £27,596.00 per year |
| Additional salary information: | £25147.00 - £27596.00 a year |
| Hours: | Full time |
| Closing date: | 16 July 2024 |
| Location: | Oxford, OX3 0AG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9321-24-1754 |
Summary
Designated point of contact for the consultants and clinic teams. To have an overview of all workflows in the admin team and to be responsible for consistency across the service. To make sure robust processes are in place to provide an excellent cohesive service to both patients and colleagues. To work closely with each member of the admin team to understand their role and support them. Coordinate cover in times of leave and sick to ensure service continuity. To escalate potential issues to the Administration Manager. To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, where possible, that the callers needs are met or they are transferred to the most appropriate person. To understand the patient pathway and be responsible for managing follow up appointments and any other administration to ensure that patients are tracked effectively through their 18-week pathway. To oversee the booking of clinic appointments for new patients through the Choose and Book directly bookable system, and liaise effectively with the Deputy Administration Manager with regardsto capacity issues. To manage all correspondence, and to ensure that urgent matters are dealt with properly. Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients electronicnotes and forwarded to the appropriate person electronically so they can respond accordingly. Deal with outgoing mail with due care and attention to patient confidentiality. To oversee the transcription of clinic letters, general correspondence, reports, etc. using the digital dictation system and ensuring that all clinic letters are checked, any errors rectified, and are printedand despatched within identified deadlines. To ensure that all patient referrals received into the department are dealt with according to Trust processes, efficiently and effectively in a timely manner; that all details are registered and the referral letters are scanned promptly into the patients electronic notes. To regularly check future clinics, ensuring cover is agreed with the medical team, and under or overbooking issues are proactively dealt with. To obtain the necessary diagnostic tests/hospital notes needed for clinics, as required. To understand the complaints procedure and use initiative to resolve complaints from patients and other individuals as far as possible. Be able to understand when to escalate concerns and facilitateformal response by Consultants.