Associate Product Specialist
| Posting date: | 02 July 2024 |
|---|---|
| Salary: | £112.0 to £179.0 per day |
| Additional salary information: | £112 - 135 p/d PAYE / £149 - 179 Umbrella |
| Hours: | Full time |
| Closing date: | 09 July 2024 |
| Location: | Burgess Hill, West Sussex, RH15 9RY |
| Remote working: | On-site only |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4581568_1719921801 |
Summary
Your new role
The Regional Customer Support Centre (RCSC), based in West Sussex, is recruiting an Associate Product Specialist, supporting customers of their Point-of-Care products. This is an exciting opportunity if you are someone with a passion for organisation and for keeping things in order to ensure the Application Specialists can support customers effectively and efficiently.
- Data Entry (case creation from inbox; creating cases from voicemails; inputting data into Salesforce from first level investigation unit and other sources; sending new devices to customers);
- Data Validation (maintain the customer service inbox; maintenance of Salesforce database; upkeep of core documents; working with documentation team(s) as needed to validate data; maintain integrity of data);
- Postal and general administration duties (posting / collecting items from the postal room on behalf of team and wider teams; maintaining stock of items needed for demonstrations, marketing and sales, and being a liaison; allocation of workloads)
- Triaging cases (basic complaint handling which includes qualification and ensuring complaints get the appropriate attention as needed)
- Ensuring quality documentation, in Salesforce system, for consistent customer experience and staying within compliance.
- Work in a fast-paced multicultural team environment, with meaningful work that impacts the wider healthcare systems.
What you'll need to succeed
- Educated to a bachelor's degree or equivalent in a scientific or healthcare related discipline.
- Experience in the diagnostics/ laboratory industry, or operating in a highly regulated environment, such as pharmaceuticals.
- Fluent in English (essential). Any additional Nordic language would be considered an advantage, but not a requirement.
- A team player with excellent communication skills across multiple media (e.g. face-to-face and virtual platforms).
- Experience of performing administrative duties, ideally using a Customer Relationship Management system such as Salesforce and having a keen attention to detail.
- Self-motivated, you are full of initiative, taking ownership and pride in your work.
- Capable of minimal supervision and managing your own workload and time effectively.
Please note this is a 100% office-based position, with attendance expected 5 days per week at the head office in West Sussex, from 9:00-17:30 hours. You must be based in the UK to be considered.
What you need to do now
Before you apply for this position, it is vital that you are in possession of a UK passport or relevant visa to work without restrictions in the UK and residing in the UK.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Roberta Atkins on 03330106292If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.