Casework Administrator
| Posting date: | 02 July 2024 |
|---|---|
| Salary: | £22,762.00 to £23,346.00 per year |
| Additional salary information: | Life Insurance, Generous Leave, Sick Pay, Employee Benefits |
| Hours: | Full time |
| Closing date: | 17 July 2024 |
| Location: | LE3 1UT |
| Remote working: | On-site only |
| Company: | RAF Association |
| Job type: | Permanent |
| Job reference: |
Summary
Regional Casework Administrator
£22762 - £23346 37.5 hours
Based at our HQ in Leicester LE3 1UT
Benefits include:
Generous leave, life insurance and sick pay
5% employer pension contribution under salary sacrifice
Free eye tests and a contribution towards glasses
Cycle to work scheme / close to park and ride at Leicester Forest East
Subsidised short breaks at selected RAFA accommodation
The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community, including serving personnel, RAF veterans and their families. Through our sector leading services, we offer friendship to the isolated and lonely, sheltered housing for those who want to remain proudly independent and childcare to serving personnel on RAF stations. With thousands of members across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.
About the role
We have an exciting opportunity to join our growing Casework team! Our Regional Casework Administrators play a vital role in our welfare teams by acting as a first point of contact to triage all enquiries and requests which may require further investigation and support from our team of Casework Officers and volunteers. Casework Administrators are often the first person a beneficiary speaks to when requesting our help. Primary responsibilities include
dealing with general telephone enquiries and correspondence
accurately updating the CMS data base (we use Salesforce)
carry out a broad range of day-to-day administrative tasks
About you
You will need to have previous experience in providing administrative support ideally from a welfare service sector. Experience of working within a busy GP surgery or social care administration would be highly beneficial as you can bring great people skills with you! Essential criteria for this role includes
highly proficient Microsoft 365 user with experience of databases, Microsoft Teams and SharePoint
Excellent telephone manner always displaying warmth, empathy and active listening skills
Maintain accuracy across a range of duties such as letters, emails, updating databases etc
Overall, we are looking for an enthusiastic ‘hands on’ team member who is a resourceful and innovative problem solver and can confidently manage a busy, yet enjoyable workload.
We highly recommend you read the full role profile which is available to download on our website www.rafa.org.uk
To apply, please send your CV and cover letter to jobs@rafa.org.uk . Applications with cover letters stand a much higher chance of shortlisting for interview so please do take some time to tell us how your skills match the role.
Closing Date 8am Wednesday 17 July
Interview Date Wednesday 24 July
The RAF Association is a Disability Confident Employer. Please let us know if you require any assistance with your application.
£22762 - £23346 37.5 hours
Based at our HQ in Leicester LE3 1UT
Benefits include:
Generous leave, life insurance and sick pay
5% employer pension contribution under salary sacrifice
Free eye tests and a contribution towards glasses
Cycle to work scheme / close to park and ride at Leicester Forest East
Subsidised short breaks at selected RAFA accommodation
The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community, including serving personnel, RAF veterans and their families. Through our sector leading services, we offer friendship to the isolated and lonely, sheltered housing for those who want to remain proudly independent and childcare to serving personnel on RAF stations. With thousands of members across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.
About the role
We have an exciting opportunity to join our growing Casework team! Our Regional Casework Administrators play a vital role in our welfare teams by acting as a first point of contact to triage all enquiries and requests which may require further investigation and support from our team of Casework Officers and volunteers. Casework Administrators are often the first person a beneficiary speaks to when requesting our help. Primary responsibilities include
dealing with general telephone enquiries and correspondence
accurately updating the CMS data base (we use Salesforce)
carry out a broad range of day-to-day administrative tasks
About you
You will need to have previous experience in providing administrative support ideally from a welfare service sector. Experience of working within a busy GP surgery or social care administration would be highly beneficial as you can bring great people skills with you! Essential criteria for this role includes
highly proficient Microsoft 365 user with experience of databases, Microsoft Teams and SharePoint
Excellent telephone manner always displaying warmth, empathy and active listening skills
Maintain accuracy across a range of duties such as letters, emails, updating databases etc
Overall, we are looking for an enthusiastic ‘hands on’ team member who is a resourceful and innovative problem solver and can confidently manage a busy, yet enjoyable workload.
We highly recommend you read the full role profile which is available to download on our website www.rafa.org.uk
To apply, please send your CV and cover letter to jobs@rafa.org.uk . Applications with cover letters stand a much higher chance of shortlisting for interview so please do take some time to tell us how your skills match the role.
Closing Date 8am Wednesday 17 July
Interview Date Wednesday 24 July
The RAF Association is a Disability Confident Employer. Please let us know if you require any assistance with your application.