Content Designer
| Posting date: | 02 July 2024 |
|---|---|
| Salary: | £36,585 to £41,834 per year |
| Additional salary information: | Plus a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 months DDaT competency qualifying period |
| Hours: | Full time |
| Closing date: | 14 July 2024 |
| Location: | Dundee or Glasgow |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Scottish Government |
| Job type: | Permanent |
| Job reference: | ID2024-8985 |
Summary
Salary - £36,585 - £41,834 (plus a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 month qualifying period)
Location - Dundee or Glasgow
Hours - 37 hours per week
Closing Date - 14th of July 2024 at 23:55
Reference - ID 2024-8985
Employment Type - Permanent
Overview
Do you have excellent writing and editing skills?
Do you have experience of working with content management systems, style guides and agile tools to deliver content design solutions.Can you advocate for the user when working with a wide range of stakeholders?
If so, then our content designer role could be for you.
A Content Designer is an established practitioner with experience creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey (across digital and offline channels).
At this role level, you will:
• be comfortable using evidence, data and research to make content decisions
• build relationships across government to focus on the needs of the user and to influence stakeholders
• contribute to and use style guides and content patterns
• engage with and contribute to the Scottish Government content design community of practice
Social Security Scotland is an Executive Agency of the Scottish Government. In Scotland we have a number of devolved benefits. It’s our responsibility to ensure that they are managed correctly and fairly, delivering those benefits to the 1.4 million people who rely on them.
Dignity, fairness and respect are at the core of everything we do. We demonstrate these values by making our work as transparent and accountable as possible.
We are committed to recruiting a diverse workforce that is representative of the clients we serve. Our benefits will help people from all walks of life in Scotland and it is crucial our workforce reflects this diversity.
We aim to develop within Social Security Scotland, a positive and inclusive culture, which supports our people to flourish. This is by embedding a working environment where we all treat each other with dignity and respect, and recognise each other’s contributions.
Colleagues of Social Security Scotland work in a diverse, supportive environment. In certain roles staff use flexible working. We are happy to accept your application if you wish to work part-time. You will have a minimum 5 weeks of annual leave (pro rata) in addition to all public and privilege holidays. Roles within Scottish Government allow for a number of other benefits including great support from managers through monthly conversations and a strong mentoring scheme. All staff are given a workstation assessment so that we can make you as comfortable as possible in your new role by putting in place any reasonable adjustments you may require.
Social Security Scotland’s Live Service team is responsible for the maintenance and further development of the live benefit services being delivered to clients. The team is multi-disciplinary and brings together a vast range of skills and expertise to ensure that clients are at the centre of the design and development of all continuous improvement activity.
DDaT Pay Supplement
This post attracts a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 months DDaT competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review. This post is part of the Scottish Government DDaT profession.As a member of the profession you will join the professional development system, currently BCS Role Model plus.
Main Duties
Agile working
• Work in agile teams and help them to manage and visualise outcomes, prioritise work, define scope and agree a minimum viable product (MVP). Adapt, reflect and be responsive to feedback.
Content concepts and prototyping
• Create prototypes and content plans to demonstrate proposed approaches to content design.
• Explain how the pattern choice, publishing approach and metadata will shape how the content will be published and managed.
Stakeholder relationship management (content design)
• Prioritise and build relationships with stakeholders. Communicating with them in various ways to build consensus on content design approaches that balance the needs of the business and user.
Strategic thinking
• Establish and iterate content patterns and standards. Contribute to the creation and development of content strategies and processes.
User focus (content design)
• Create and iterate content for end-to-end services that makes complex language and processes easy to understand.
• Record design decisions and design debt.
• Provide evidence and acceptance criteria for design decisions that show how the
content meets user needs.
User-centred content design
• Use data, research and evidence to plan, write, design and edit content across multiple channels that meets content styles and standards.
• Set review dates and monitor the effectiveness of content to make continuous
improvements.
• Engage with and contribute to the Scottish Government content design community of practice
Further Information
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.
Location - Dundee or Glasgow
Hours - 37 hours per week
Closing Date - 14th of July 2024 at 23:55
Reference - ID 2024-8985
Employment Type - Permanent
Overview
Do you have excellent writing and editing skills?
Do you have experience of working with content management systems, style guides and agile tools to deliver content design solutions.Can you advocate for the user when working with a wide range of stakeholders?
If so, then our content designer role could be for you.
A Content Designer is an established practitioner with experience creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey (across digital and offline channels).
At this role level, you will:
• be comfortable using evidence, data and research to make content decisions
• build relationships across government to focus on the needs of the user and to influence stakeholders
• contribute to and use style guides and content patterns
• engage with and contribute to the Scottish Government content design community of practice
Social Security Scotland is an Executive Agency of the Scottish Government. In Scotland we have a number of devolved benefits. It’s our responsibility to ensure that they are managed correctly and fairly, delivering those benefits to the 1.4 million people who rely on them.
Dignity, fairness and respect are at the core of everything we do. We demonstrate these values by making our work as transparent and accountable as possible.
We are committed to recruiting a diverse workforce that is representative of the clients we serve. Our benefits will help people from all walks of life in Scotland and it is crucial our workforce reflects this diversity.
We aim to develop within Social Security Scotland, a positive and inclusive culture, which supports our people to flourish. This is by embedding a working environment where we all treat each other with dignity and respect, and recognise each other’s contributions.
Colleagues of Social Security Scotland work in a diverse, supportive environment. In certain roles staff use flexible working. We are happy to accept your application if you wish to work part-time. You will have a minimum 5 weeks of annual leave (pro rata) in addition to all public and privilege holidays. Roles within Scottish Government allow for a number of other benefits including great support from managers through monthly conversations and a strong mentoring scheme. All staff are given a workstation assessment so that we can make you as comfortable as possible in your new role by putting in place any reasonable adjustments you may require.
Social Security Scotland’s Live Service team is responsible for the maintenance and further development of the live benefit services being delivered to clients. The team is multi-disciplinary and brings together a vast range of skills and expertise to ensure that clients are at the centre of the design and development of all continuous improvement activity.
DDaT Pay Supplement
This post attracts a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 months DDaT competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review. This post is part of the Scottish Government DDaT profession.As a member of the profession you will join the professional development system, currently BCS Role Model plus.
Main Duties
Agile working
• Work in agile teams and help them to manage and visualise outcomes, prioritise work, define scope and agree a minimum viable product (MVP). Adapt, reflect and be responsive to feedback.
Content concepts and prototyping
• Create prototypes and content plans to demonstrate proposed approaches to content design.
• Explain how the pattern choice, publishing approach and metadata will shape how the content will be published and managed.
Stakeholder relationship management (content design)
• Prioritise and build relationships with stakeholders. Communicating with them in various ways to build consensus on content design approaches that balance the needs of the business and user.
Strategic thinking
• Establish and iterate content patterns and standards. Contribute to the creation and development of content strategies and processes.
User focus (content design)
• Create and iterate content for end-to-end services that makes complex language and processes easy to understand.
• Record design decisions and design debt.
• Provide evidence and acceptance criteria for design decisions that show how the
content meets user needs.
User-centred content design
• Use data, research and evidence to plan, write, design and edit content across multiple channels that meets content styles and standards.
• Set review dates and monitor the effectiveness of content to make continuous
improvements.
• Engage with and contribute to the Scottish Government content design community of practice
Further Information
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.