Service Desk Analyst
| Posting date: | 02 July 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 31 July 2024 |
| Location: | Glasgow |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | QAD 1822/2806 |
Summary
What's involved with this role:
Role: Service Desk Analyst
Job Ref: QAD 1822/2806
Pay Rate: Competitive Market Rate
Hours per week: 37 hours per week
Contract Length: Initially 9 months
Location: Glasgow – Full time in the office
Specialist Service Desk Technician – ITIL Training/practical service management process and procedure experience & Technical knowledge required. CL is the quickest route to secure these staff and allows for flexibility if the Outsourcing case is approved by COAB.
Improving Service Desk Resolution Times, reducing backlog tickets, the ability to provide localised onsite IT support in growth sites, allowing additional flexibility to free up resources to fulfil our service impacting duties and providing the resources to allow us to undertake remedial work in readiness for an upgraded ITSM Tool and/or Outsourcing during the 2023/24 Business Year.
Service Desk performance will not meet agreed Service Level Indicators, impacting on COO Reports and User accessibility to the Official Platform - resulting in a severe degradation of IT service provision. PN requests/issues will take longer to process meaning that some users may not be able to work for an extended period of time.
Key requirements:
Demonstrable experience and training in ITIL service management.
Strong technical knowledge and hands-on experience with service management processes and procedures.
Proven ability to improve resolution times and reduce backlog tickets.
Strong collaborative skills to work effectively with cross-functional teams.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Security Clearance: SC highly desirable; candidates with active SC clearance will be fast-tracked.
Please send your CV directly to centralgov@tclrec.com
If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the ‘Guaranteed Interview’ scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information.
Please send us your CV in Word format rather than PDF and avoid the use of columns and tables as this will help speed up the process of uploading your CV to the client.
Please ensure that your CV addresses the following items:
Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
Your availability to work either immediately, or at short notice.
Qualifications and experience relevant to the job role – please give full details within your CV document
As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
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Job Ref: QAD 1822/2806
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.