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Administration Assistant
| Posting date: | 01 July 2024 |
|---|---|
| Salary: | £10,677 per year |
| Hours: | Part time |
| Closing date: | 14 July 2024 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Gentoo Group Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
The Company
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
About the role:
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.
As part of the Gentoo Group, Gentoo Homes and Development aims to not just deliver homes, but to create neighbourhoods and places that people are proud to be part of, which contributes to the transformation of places. Each Gentoo development provides opportunities to provide more housing, to forge new partnerships, to generate value and to work more effectively with Gentoo Homes re-investing all our profits into supporting the wider Group initiatives.
We are currently recruiting a part time Administration Assistant to join the Administration Team to provide an efficient and effective administrative service to Homes and Development. This is a part time, permanent role, working 16 hours per week on a job share basis.
The role is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers
1. Liaise with and provide administrative support to the Homes and Development team
2. Deal with enquiries whether written, by telephone, or in person from customers, contractors and other departments and organisations.
3. Arrange and process customer refunds via our Ebis system.
4. Work closely with the Administration Manager to assist with customer complaints and ensure they are logged, recorded, and acknowledged on time.
5. Create and update documents using relevant software packages, including word processing and spreadsheets.
What we are looking for:
Experience in:
1. Experience of Microsoft Word, Excel and Outlook.
2. Working across multi-functional teams.
Knowledge of:
1. Effective communication skills and ability to communicate across all levels.
2. Excellent organisational skills and attention to detail.
3. Excellent IT skills.
4. Ability to prioritise work.
5. Ability to work on own initiative or as part of a team.
6. Hold a full UK Driving Licence and be able to commute to sites when required
Some of our great benefits include:
31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year (pro rata for part time colleagues).
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
About the role:
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.
As part of the Gentoo Group, Gentoo Homes and Development aims to not just deliver homes, but to create neighbourhoods and places that people are proud to be part of, which contributes to the transformation of places. Each Gentoo development provides opportunities to provide more housing, to forge new partnerships, to generate value and to work more effectively with Gentoo Homes re-investing all our profits into supporting the wider Group initiatives.
We are currently recruiting a part time Administration Assistant to join the Administration Team to provide an efficient and effective administrative service to Homes and Development. This is a part time, permanent role, working 16 hours per week on a job share basis.
The role is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers
1. Liaise with and provide administrative support to the Homes and Development team
2. Deal with enquiries whether written, by telephone, or in person from customers, contractors and other departments and organisations.
3. Arrange and process customer refunds via our Ebis system.
4. Work closely with the Administration Manager to assist with customer complaints and ensure they are logged, recorded, and acknowledged on time.
5. Create and update documents using relevant software packages, including word processing and spreadsheets.
What we are looking for:
Experience in:
1. Experience of Microsoft Word, Excel and Outlook.
2. Working across multi-functional teams.
Knowledge of:
1. Effective communication skills and ability to communicate across all levels.
2. Excellent organisational skills and attention to detail.
3. Excellent IT skills.
4. Ability to prioritise work.
5. Ability to work on own initiative or as part of a team.
6. Hold a full UK Driving Licence and be able to commute to sites when required
Some of our great benefits include:
31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year (pro rata for part time colleagues).
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.