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Customer Liaison Officer
| Posting date: | 01 July 2024 |
|---|---|
| Salary: | £24,703 to £28,377 per year |
| Hours: | Full time |
| Closing date: | 22 July 2024 |
| Location: | Colchester, Essex |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Colchester City Council |
| Job type: | Temporary |
| Job reference: | COLREQ01292 |
Summary
Do you thrive on building relationships and ensuring customers feel valued? Are you a natural communicator with a knack for problem-solving?
Colchester Borough Homes (CBH) is seeking a passionate and organised Customer Liaison Officer to join our team. In this pivotal role, you'll be the primary contact point for residents during planned works on their homes.
What you'll do:
Support residents throughout the project lifecycle, from introductions to aftercare. Ensure residents understand works, prepare their homes, and explore alternative arrangements if needed. Advise residents on choices and explain project timelines. Liaise between contractors, staff, and residents for smooth communication. Provide ongoing support, address concerns, and manage access issues during works. Offer aftercare advice to residents once projects are finished. Build and maintain positive relationships with all stakeholders. Champion vulnerable residents' needs during major projects. Organize and conduct resident engagement activities.
We're looking for someone who:
Has excellent communication and interpersonal skills, with the ability to build rapport and trust.
Thrives in a fast-paced environment, demonstrating excellent organisational and problem-solving skills.
Maintains a positive and helpful attitude, ensuring residents feel valued and supported throughout the project lifespan.
Possesses a strong commitment to equality and diversity.
Is a team player who enjoys collaborating to achieve shared goals.
Has an understanding of relevant legislation and CBH policies.
If you wish to discuss the post further, please contact Mark Wicks, Head of Asset Management on 07850 066129
In return, we are offering a competitive salary and excellent benefits including:
Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and collaborative work environment.
Local Government Pension Scheme with a 20.8 % employer contribution
Generous annual leave entitlement
Employee Benefits Platform
Provision of a smartphone and laptop
Discounted gym member - corporate membership rate at Leisure World and the Northern Gateway
You can find out more about Colchester Borough Homes by visiting: www.cbhomes.org.uk .
For an informal discussion please contact Anne Parker, Planned Works Manager on 07890 024127.
For further job details please see below link.
Interview date: tbc
Equality & Diversity Commitment
Colchester Borough Homes is an equal opportunities employer. As part of our continued commitment to Equality and Diversity, and to help ensure our workforce reflects the community we represent, we welcome applicants from all backgrounds, and applicants who have status as an individual with a physical or mental disability. We are a Disability Confident Employer and a Mindful Employer. We also hold accreditations for Working Well, Investors in People Gold status and we are members of the Armed Forces Covenant.
How to apply:
Step 1 – Read the advert, Job Accountability Statement and Person Specification
Step 2 – Click on link below to complete the application form in full, ensuring that you indicate how you meet the criteria contained within the Person Specification
Step 3 – Press ‘submit’
Colchester Borough Homes (CBH) is seeking a passionate and organised Customer Liaison Officer to join our team. In this pivotal role, you'll be the primary contact point for residents during planned works on their homes.
What you'll do:
Support residents throughout the project lifecycle, from introductions to aftercare. Ensure residents understand works, prepare their homes, and explore alternative arrangements if needed. Advise residents on choices and explain project timelines. Liaise between contractors, staff, and residents for smooth communication. Provide ongoing support, address concerns, and manage access issues during works. Offer aftercare advice to residents once projects are finished. Build and maintain positive relationships with all stakeholders. Champion vulnerable residents' needs during major projects. Organize and conduct resident engagement activities.
We're looking for someone who:
Has excellent communication and interpersonal skills, with the ability to build rapport and trust.
Thrives in a fast-paced environment, demonstrating excellent organisational and problem-solving skills.
Maintains a positive and helpful attitude, ensuring residents feel valued and supported throughout the project lifespan.
Possesses a strong commitment to equality and diversity.
Is a team player who enjoys collaborating to achieve shared goals.
Has an understanding of relevant legislation and CBH policies.
If you wish to discuss the post further, please contact Mark Wicks, Head of Asset Management on 07850 066129
In return, we are offering a competitive salary and excellent benefits including:
Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and collaborative work environment.
Local Government Pension Scheme with a 20.8 % employer contribution
Generous annual leave entitlement
Employee Benefits Platform
Provision of a smartphone and laptop
Discounted gym member - corporate membership rate at Leisure World and the Northern Gateway
You can find out more about Colchester Borough Homes by visiting: www.cbhomes.org.uk .
For an informal discussion please contact Anne Parker, Planned Works Manager on 07890 024127.
For further job details please see below link.
Interview date: tbc
Equality & Diversity Commitment
Colchester Borough Homes is an equal opportunities employer. As part of our continued commitment to Equality and Diversity, and to help ensure our workforce reflects the community we represent, we welcome applicants from all backgrounds, and applicants who have status as an individual with a physical or mental disability. We are a Disability Confident Employer and a Mindful Employer. We also hold accreditations for Working Well, Investors in People Gold status and we are members of the Armed Forces Covenant.
How to apply:
Step 1 – Read the advert, Job Accountability Statement and Person Specification
Step 2 – Click on link below to complete the application form in full, ensuring that you indicate how you meet the criteria contained within the Person Specification
Step 3 – Press ‘submit’
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.