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Client Charging Officer - Client Finances Team
| Posting date: | 01 July 2024 |
|---|---|
| Salary: | £25,979 to £31,364 per year |
| Hours: | Full time |
| Closing date: | 14 July 2024 |
| Location: | Reading, Berkshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Reading Borough Council |
| Job type: | Temporary |
| Job reference: |
Summary
Fixed Term – 12 months - Full Time 37 hours
The client services team are looking for a client charging officer for 12 months, the role ensures that people who are assessed to financially contribute to the support they receive from Adult Social Care are appropriately charged.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
Our Service Users live with a variety of challenges such as physical disabilities, learning disabilities, mental ill-health, old age frailty and cognitive deterioration, including dementia.
About the role:
We operate in a dynamic environment where priorities frequently shift, making strong time management abilities and adaptability crucial. We seek a driven individual to join our team, tasked with ensuring accurate billing by the Council, with an eye for detail and who enjoys working with numbers.
You will gather information from various sources to ensure accurate invoicing of clients for their contributions towards their Care & Support expenses. Additionally, you will produce Personal Budget Reconciliation statements as necessary, providing assurance to both vulnerable individuals and professionals that the Council's charges for the services rendered are correct.
Handling inquiries from Service Users and their Representatives, you will adhere to the Council's Customer Commitment and Service Standards. These inquiries, concerning billed amounts, are received through multiple channels such as phone and email.
This role demands an individual dedicated to a customer-centric approach, meticulous attention to detail in their work, and a demonstrated ability to adjust communication styles to cater to the diverse range of clients supported by the Council.
You will possess an excellent telephone manner, together with strong I.T. and numeracy skills with accuracy and the ability to adapt to changing priorities in your workload.
Previous experience of working in a similar type of role is desirable but not essential, providing you can demonstrate you have the key skills needed.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that, working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Generous holiday entitlement – 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave.
Maternity, adoption, parental and sick pay
A wide range of flexible working opportunities
Access to a range of training and learning opportunities to help you develop.
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted.
Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work.
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing, and road tax.
Salary sacrifice scheme for Additional Voluntary Contributions (AVCs) to help you save for your retirement
If you would like to know more about this role, please contact Cliff Clynch – Senior Direct Payment Monitoring Officer - clifford.clynch@reading.gov.uk on 0118 937 6538.
Closing date: Sunday 14th July 2024
Interview date: To be confirmed
Please note the closing date shown is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised you complete and return your application as soon as possible to avoid disappointment.
The client services team are looking for a client charging officer for 12 months, the role ensures that people who are assessed to financially contribute to the support they receive from Adult Social Care are appropriately charged.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
Our Service Users live with a variety of challenges such as physical disabilities, learning disabilities, mental ill-health, old age frailty and cognitive deterioration, including dementia.
About the role:
We operate in a dynamic environment where priorities frequently shift, making strong time management abilities and adaptability crucial. We seek a driven individual to join our team, tasked with ensuring accurate billing by the Council, with an eye for detail and who enjoys working with numbers.
You will gather information from various sources to ensure accurate invoicing of clients for their contributions towards their Care & Support expenses. Additionally, you will produce Personal Budget Reconciliation statements as necessary, providing assurance to both vulnerable individuals and professionals that the Council's charges for the services rendered are correct.
Handling inquiries from Service Users and their Representatives, you will adhere to the Council's Customer Commitment and Service Standards. These inquiries, concerning billed amounts, are received through multiple channels such as phone and email.
This role demands an individual dedicated to a customer-centric approach, meticulous attention to detail in their work, and a demonstrated ability to adjust communication styles to cater to the diverse range of clients supported by the Council.
You will possess an excellent telephone manner, together with strong I.T. and numeracy skills with accuracy and the ability to adapt to changing priorities in your workload.
Previous experience of working in a similar type of role is desirable but not essential, providing you can demonstrate you have the key skills needed.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that, working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Generous holiday entitlement – 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave.
Maternity, adoption, parental and sick pay
A wide range of flexible working opportunities
Access to a range of training and learning opportunities to help you develop.
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted.
Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work.
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing, and road tax.
Salary sacrifice scheme for Additional Voluntary Contributions (AVCs) to help you save for your retirement
If you would like to know more about this role, please contact Cliff Clynch – Senior Direct Payment Monitoring Officer - clifford.clynch@reading.gov.uk on 0118 937 6538.
Closing date: Sunday 14th July 2024
Interview date: To be confirmed
Please note the closing date shown is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised you complete and return your application as soon as possible to avoid disappointment.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.