Merchant Support
| Posting date: | 01 July 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 31 July 2024 |
| Location: | Uxbridge, London |
| Remote working: | On-site only |
| Company: | Localvalu.Ltd |
| Job type: | Permanent |
| Job reference: | OiyaaMS02 |
Summary
Merchant Support
£25,000 Basic
Covering UK
Office Based, Uxbridge, London
Full Time
Reports To Chief Revenue Officer
About Oiyaa
Oiyaa is a loyalty platform that rewards people with discounts at local businesses across the UK.
Oiyaa’s technology is transforming the way consumers shop on the high street and online.
Job Overview
Merchant Support is responsible for providing exceptional customer service and technical support to our merchant partners. You will also manage inbound and outbound sales opportunities.
You will serve as the primary point of contact for merchant inquiries, onboarding, concerns, and technical issues. Your goal is to ensure merchants have a positive experience while using Oiyaa and are optimised to manage Oiyaa consumer transactions. You will troubleshoot and resolve any issues they encounter, and contribute to the overall success of our merchant partnerships.
Key Responsibilities
1. Sales
• You will manage inbound sales enquiries from Chanel Partners or directly from merchants. You will manage outbound calls to merchant prospects for sales appointments or to identify and close sales opportunities. You will take ownership of signing up your merchant prospects and provide the Oiyaa Operations team with all the required information needed for merchants to be live on the Oiyaa platform.
2. Merchant Onboarding
• You will post merchant packs to new merchant clients and make calls to check they have downloaded relevant Oiyaa apps, logged into their merchant portal, placed their Oiyaa window sticker in a prominent position and have Oiyaa collateral to encourage consumers to download the Oiyaa consumer app.
3. After Sales Support
• You will maintain regular communication with merchant clients to ensure they are optimised to encourage and manage Oiyaa consumer transactions.
• Educate merchants on how to effectively use our platform, including navigating features, tools, and resources available to them.
• Serve as the first point of contact for merchant enquiries via various communication channels (phone, email, chat), providing timely and effective support.
• Diagnose and troubleshoot technical issues related to our platform, working closely with internal technical teams to resolve complex problems.
4. Best Practice
• Maintain accurate and detailed records of merchant interactions, inquiries, and solutions in our CRM system.
• Continuously monitor merchant satisfaction and identify opportunities for improvement in our support processes.
• Assist in creating and updating support documentation, FAQs, and knowledge base articles to empower merchants to self-serve when possible.
• Stay up-to-date with product updates, industry trends, and best practices to provide informed assistance to merchants.
Skills & Experience
• Proven track record in inbound & outbound sales and account management.
• Strong interpersonal and communication skills, both written and verbal.
• Excellent negotiation and presentation abilities.
• Ability to work independently and manage time effectively.
• Familiarity with CRM software and sales tools.
• Patience and empathy when dealing with merchant inquiries and concerns.
Benefits
• Competitive salary.
• Professional development opportunities and ongoing training.
• Collaborative and inclusive work culture.
• Opportunity to make a significant impact on company growth and success.
If you are a dynamic and motivated individual with a strong passion for achieving remarkable results, we encourage you to apply for the Merchant Support position. Join our team and be a key player in shaping the future of our company's success. Please email your CV and a covering letter to info@oiyaa.com
£25,000 Basic
Covering UK
Office Based, Uxbridge, London
Full Time
Reports To Chief Revenue Officer
About Oiyaa
Oiyaa is a loyalty platform that rewards people with discounts at local businesses across the UK.
Oiyaa’s technology is transforming the way consumers shop on the high street and online.
Job Overview
Merchant Support is responsible for providing exceptional customer service and technical support to our merchant partners. You will also manage inbound and outbound sales opportunities.
You will serve as the primary point of contact for merchant inquiries, onboarding, concerns, and technical issues. Your goal is to ensure merchants have a positive experience while using Oiyaa and are optimised to manage Oiyaa consumer transactions. You will troubleshoot and resolve any issues they encounter, and contribute to the overall success of our merchant partnerships.
Key Responsibilities
1. Sales
• You will manage inbound sales enquiries from Chanel Partners or directly from merchants. You will manage outbound calls to merchant prospects for sales appointments or to identify and close sales opportunities. You will take ownership of signing up your merchant prospects and provide the Oiyaa Operations team with all the required information needed for merchants to be live on the Oiyaa platform.
2. Merchant Onboarding
• You will post merchant packs to new merchant clients and make calls to check they have downloaded relevant Oiyaa apps, logged into their merchant portal, placed their Oiyaa window sticker in a prominent position and have Oiyaa collateral to encourage consumers to download the Oiyaa consumer app.
3. After Sales Support
• You will maintain regular communication with merchant clients to ensure they are optimised to encourage and manage Oiyaa consumer transactions.
• Educate merchants on how to effectively use our platform, including navigating features, tools, and resources available to them.
• Serve as the first point of contact for merchant enquiries via various communication channels (phone, email, chat), providing timely and effective support.
• Diagnose and troubleshoot technical issues related to our platform, working closely with internal technical teams to resolve complex problems.
4. Best Practice
• Maintain accurate and detailed records of merchant interactions, inquiries, and solutions in our CRM system.
• Continuously monitor merchant satisfaction and identify opportunities for improvement in our support processes.
• Assist in creating and updating support documentation, FAQs, and knowledge base articles to empower merchants to self-serve when possible.
• Stay up-to-date with product updates, industry trends, and best practices to provide informed assistance to merchants.
Skills & Experience
• Proven track record in inbound & outbound sales and account management.
• Strong interpersonal and communication skills, both written and verbal.
• Excellent negotiation and presentation abilities.
• Ability to work independently and manage time effectively.
• Familiarity with CRM software and sales tools.
• Patience and empathy when dealing with merchant inquiries and concerns.
Benefits
• Competitive salary.
• Professional development opportunities and ongoing training.
• Collaborative and inclusive work culture.
• Opportunity to make a significant impact on company growth and success.
If you are a dynamic and motivated individual with a strong passion for achieving remarkable results, we encourage you to apply for the Merchant Support position. Join our team and be a key player in shaping the future of our company's success. Please email your CV and a covering letter to info@oiyaa.com