Welcome & Service Assistant
| Posting date: | 01 July 2024 |
|---|---|
| Salary: | £11.64 per hour |
| Hours: | Part time |
| Closing date: | 14 July 2024 |
| Location: | Stowe, Stowe, Buckingham, MK18 5EQ |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Contract |
| Job reference: | IRC153865 |
Summary
We've got an exciting opportunity for a Welcome & Service Assistant to join our team.
Duration: Fixed term until 1 February 2025.
Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. Weekend and bank holiday working is required.
Interviews: 24 July 2024.
Reporting to the Welcome and Service Assistant Managers, you'll be part of a team of 10 colleagues. You'll also have a chance to work in our new Visitor Welcome Centre which is a multi-functional space for our visitors, staff and volunteers.
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
You'll be scanning membership cards and encouraging visitors to take out new membership and you might be asked to help out with access requests, shuttling visitors from the New Inn to the gardens.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
Duration: Fixed term until 1 February 2025.
Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. Weekend and bank holiday working is required.
Interviews: 24 July 2024.
Reporting to the Welcome and Service Assistant Managers, you'll be part of a team of 10 colleagues. You'll also have a chance to work in our new Visitor Welcome Centre which is a multi-functional space for our visitors, staff and volunteers.
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
You'll be scanning membership cards and encouraging visitors to take out new membership and you might be asked to help out with access requests, shuttling visitors from the New Inn to the gardens.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude