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Welcome & Service Assistant
| Posting date: | 01 July 2024 |
|---|---|
| Salary: | £11.64 per hour |
| Hours: | Part time |
| Closing date: | 14 July 2024 |
| Location: | Lindisfarne Castle, Holy Island, Berwick Upon Tweed, TD15 2SH |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Contract |
| Job reference: | IRC154106 |
Summary
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Hours/working pattern: Flexible working essential - Weekends and Weekdays including Holidays - Between 15 - 20 hours per week.
Contract/duration: 30 Month Fixed Term
Interview: W/C 22nd July
Salary: £11.64 per hour
Reporting to the Welcome Manager, you’ll be part of a team of 14 Welcome and Service Assistants working at our Lindisfarne Castle or Seahouses harbour (Farne Islands) property/portfolio.
This role is part of the wider Northumberland Coast Visitor Welcome team, which includes both Lindisfarne Castle and the Farne Islands. As a portfolio which includes Lindisfarne Castle and Farne islands, you will be predominately based at Lindisfarne Castle, although very much be involved in the wider portfolio team.
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
Hours/working pattern: Flexible working essential - Weekends and Weekdays including Holidays - Between 15 - 20 hours per week.
Contract/duration: 30 Month Fixed Term
Interview: W/C 22nd July
Salary: £11.64 per hour
Reporting to the Welcome Manager, you’ll be part of a team of 14 Welcome and Service Assistants working at our Lindisfarne Castle or Seahouses harbour (Farne Islands) property/portfolio.
This role is part of the wider Northumberland Coast Visitor Welcome team, which includes both Lindisfarne Castle and the Farne Islands. As a portfolio which includes Lindisfarne Castle and Farne islands, you will be predominately based at Lindisfarne Castle, although very much be involved in the wider portfolio team.
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude