Welcome & Service Assistant
| Posting date: | 01 July 2024 |
|---|---|
| Salary: | £11.64 per hour |
| Hours: | Part time |
| Closing date: | 14 July 2024 |
| Location: | Mount Stewart, Portaferry Road, Newtownards, BT22 2AD |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Contract |
| Job reference: | IRC153893 |
Summary
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £11.64 per hour
Contract duration: Fixed term contract until 30-Sep-2025
Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. You'll be working weekends, Bank Holidays and school holidays.
Reporting to the Welcome Manager, you’ll be part of a team working at Mount Stewart. The proposed start date will be late July/early August.
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll also be enthusiastic about promoting the different way visitors can support the important conservation work going on in East Down.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service.
We'd love to hear from you if you're:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
Salary: £11.64 per hour
Contract duration: Fixed term contract until 30-Sep-2025
Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. You'll be working weekends, Bank Holidays and school holidays.
Reporting to the Welcome Manager, you’ll be part of a team working at Mount Stewart. The proposed start date will be late July/early August.
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll also be enthusiastic about promoting the different way visitors can support the important conservation work going on in East Down.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service.
We'd love to hear from you if you're:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude