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Payroll Customer Service Clerk | Lancashire Teaching Hospitals NHS Foundation Trust
| Posting date: | 28 June 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 Per Annum, Pro rata |
| Hours: | Full time |
| Closing date: | 28 July 2024 |
| Location: | Darwen, BB3 0FG |
| Company: | Lancashire Teaching Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6403830/438-PB1949 |
Summary
Do you have passion for Customer Service? Are you enthusiastic and proactive with your approach to work? Do you have an interest in securing a role within a Payroll Organisation?
The Payroll Customer Service Clerk is responsible for providing first line Payroll support to our clients; the successful applicant will learn and work to maintain service delivery in accordance with Trust/Client Organisation Standing Financial Instructions, NHS Terms and Conditions of Service, Statutory Legislation, Pension Legislation, Contract & SLA and Internal Office Procedures.
The successful applicant will work as part of the Service Desk providing assistance on Payroll Queries received (via Telephone and Email) from our client’s employees (NHS Staff) as well as supporting your Payroll Colleagues. The role is seen as a starter position for someone interested in learning about Payroll from an NHS perspective.
The successful applicant will need to demonstrate the following skills during the interview process: -
• Good Customer Service Skills.
• Good Keyboard/Written Skills.
• The importance of Organisation.
• Flexible ways of working.
• Willingness to Learn & Adapt.
• To learn how/Ability to work under pressure & using own initiative.
• Have experience in Microsoft Systems.
• Become embedded into our mission: -• To deliver high quality, sustainable performance that enables our clients to save money, improve services and focus their support on front-line care to patients.
This role is in a fast-paced environment where you will never struggle to find a task which requires completion. You will support the Payroll Services Department by receiving, delegating and resolving queries from our nationwide client base; our second-line support team will be available to support, investigate and respond to more complex issues.
As part of this role, you will engage with the NHS workforce through telephone, email and self-service portal requests; it is of importance that you have a passion for customer service and strive to provide excellent service.
Your input will have major influence on each NHS employee that you deal with, as will your output; not only is it important to provide our clients with a good service but it is also of importance to ensure the information you are taking is of course concise, correct and easy to understand in order to make the Payroll Department run as efficiently as possible.
You will be using our internal systems daily, so it is of importance that you become an expert on how to use this; support will be provided to ensure you reach a fully capable position.
The department works collaboratively to achieve the same common goal, you will also help with the development and implementation of new initiatives within the service and the wider client base.
The role is for someone who enjoys a challenge, working within a PayrollOrganisationis most suited for someone who thrives in a fast-paced environment. We have tight deadlines that we must adhere to, it is ofimperativeimportance that as anorganisationwe keep on top of this.
You will join a strong and dedicated team who work hard to meet the requirements of the business and our clients.The satisfactionof knowing you played your part in helping the NHS workforce look after patients is what will drive you the most.
We willassistyou in developing and honing your skill set, give you opportunities to try new things and actively encourage you to challenge us to see if our processes and approach can be reviewed and improved for the better.
• The successful applicant will provide first-line telephone support to all Payroll Clientorganisations.
• To provide first-line email support to all Payroll Clientorganisationin the form of sending andallocating.
• Review, respond and close basic queries received over the telephone by referencing thefrequentlyasked questions (FAQ’s) database or knowledge received from internal training/procedure.
• Where complex queries are received, the post holder will evaluate andallocaterequests to Payroll Officers/seek advice from more experienced peers.
• The successful applicant will provide telephone support to the Client Employees in the use and navigation of the Payroll Self Service Portal.
• Maintain a strong working relationship with all our nationwide Trusts & internally to ensure our focus of achievinga high levelof customer satisfaction is consistently adhered to.
• Provide administrative support to the Payroll Department in respect of issuing internal and outgoing post, referring internal documents to theappropriate staffand ensuring outgoing mail is completedin a timely manner.
• To adopt a flexible working approach, this involvesassistingcolleagues in covering any absences.
• Become fully competent with the internal systems used on a daily basis.
• Ensure all Mandatory Training is kept up to date along with attending internal training sessions toassistin developing a good knowledge of all Payroll Policies & Procedures.
• Learn, understand and implement NHS Payroll andutiltisethis knowledge in order to boost our service and upskill the department.
This advert closes on Saturday 13 Jul 2024