Regional Credit Controller
| Posting date: | 28 June 2024 |
|---|---|
| Salary: | £25,000.0 to £27,000.0 per year |
| Additional salary information: | £25,000 - £27,000 |
| Hours: | Full time |
| Closing date: | 28 July 2024 |
| Location: | Keighley, West Yorkshire, BD21 4YA |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4573776_1719582876 |
Summary
The Regional Credit Controller reports to the Service Regional Collections Manager and is responsible to conducting collection activities, managing the debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes and aged debt recovery for regional customers.
Responsibilities will include:
- Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
- Ensuring that debt is collected within set targets and outstanding monies are actively chased.
- Identifying, recording, and processing end to end dispute resolution.
- Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
- Managing customers with complex billing requirements across multiple sites.
- Recording invoice disputes in credit management system.
- Resolving invoice disputes, to conduct investigation through to root cause resolution and systems or process fix.
- Processing credit and credit re-bill requests in the system as required.
- Responsible for account reconciliations end to end AR.
- Attending regular regional debt calls and ledger reviews.
- Building and maintaining excellent working relationships with customers and internal key stake holders.
Skills & Experiences: - At least two years' experience of Credit Control and debt collection or Customer Service dispute resolution.
- Comfortable working in a high volume and fast-paced environment.
- Service background is desirable.
- Good communications in both written & spoken English.
- CRM, Salesforce is beneficial.
- Sound IT skills - Intermediate Excel (Pivot Tables, VLU).
Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme plus Quarterly Commission.
What you need to do now
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