Resident Liaison Officer
| Posting date: | 28 June 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 July 2024 |
| Location: | Hampshire, RG26 |
| Company: | Ian Williams Ltd |
| Job type: | Permanent |
| Job reference: | ORG3113-SUP340280624SB |
Summary
We are thrilled to announce an exciting opportunity for a Resident Liaison Officer to join our newly established Painting and Decorating Business in Newbury. This role is integral in ensuring Ian Williams as the Contractor continues to work in partnership with the local community, the customers (residents), our client, and other external organisations, to continuously improve the surroundings we live and work in.
If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you!
Benefits include:
Be part of the company profit share scheme (12% of base salary achieved last year)
Car allowance of £5250 with a private mileage scheme and fuel card
Let us help you prepare for your future with an employer pension contribution of up to 3%.
Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year.
Access to an employee assistance program to support employee’s health and wellbeing, and free financial and legal advice.
Resident Liaison Officer role
As a Resident Liaison Officer, you will support the successful delivery of our internal and external Painting works, working within the internal, communal, and external areas of occupied residential properties throughout Basingstoke, Newbury, Reading and Andover
You will be the first point of contact for Residents and our directly employed Trade teams/Contractors playing a crucial part of the team responsible for communicating internally and externally about all upcoming redecoration works, the progress, and its completion.
An operational team of Contract Managers and a Business Manager will be there to support you.
In addition to the above, you will also:
Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls, to enable customer satisfaction and a smooth uninterrupted workflow between all parties.
Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract.
Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, whilst always bearing in mind the contract deliverables.
What will you bring as a Resident Liaison Officer?
Excellent communication and customer service skills with the ability to be fair, open, honest, and firm where appropriate.
Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar, is preferred. However, similar backgrounds with transferrable customer service skills will be considered.
Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst taking accountability and seeing things through to completion and resolution.
Excellent IT skills including Microsoft (Word, basic Excel, and Outlook)
A full UK driving licence which is essential to undertake the role of Resident Liaison Officer.
Additional Benefits include:
Enhanced maternity/ paternity pay.
Training and development opportunities
Trade discounts from our preferred suppliers for you and your friends and family
Specsavers vouchers
For information on all other additional benefits we do, to enhance your work/life balance please visit our website.
About Ian Williams Ltd
Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.
We reserve the right to shortlist prior to the closing date based on application volumes.
Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.
If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you!
Benefits include:
Be part of the company profit share scheme (12% of base salary achieved last year)
Car allowance of £5250 with a private mileage scheme and fuel card
Let us help you prepare for your future with an employer pension contribution of up to 3%.
Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year.
Access to an employee assistance program to support employee’s health and wellbeing, and free financial and legal advice.
Resident Liaison Officer role
As a Resident Liaison Officer, you will support the successful delivery of our internal and external Painting works, working within the internal, communal, and external areas of occupied residential properties throughout Basingstoke, Newbury, Reading and Andover
You will be the first point of contact for Residents and our directly employed Trade teams/Contractors playing a crucial part of the team responsible for communicating internally and externally about all upcoming redecoration works, the progress, and its completion.
An operational team of Contract Managers and a Business Manager will be there to support you.
In addition to the above, you will also:
Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls, to enable customer satisfaction and a smooth uninterrupted workflow between all parties.
Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract.
Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, whilst always bearing in mind the contract deliverables.
What will you bring as a Resident Liaison Officer?
Excellent communication and customer service skills with the ability to be fair, open, honest, and firm where appropriate.
Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar, is preferred. However, similar backgrounds with transferrable customer service skills will be considered.
Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst taking accountability and seeing things through to completion and resolution.
Excellent IT skills including Microsoft (Word, basic Excel, and Outlook)
A full UK driving licence which is essential to undertake the role of Resident Liaison Officer.
Additional Benefits include:
Enhanced maternity/ paternity pay.
Training and development opportunities
Trade discounts from our preferred suppliers for you and your friends and family
Specsavers vouchers
For information on all other additional benefits we do, to enhance your work/life balance please visit our website.
About Ian Williams Ltd
Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.
We reserve the right to shortlist prior to the closing date based on application volumes.
Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.