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CIS Co-ordinator - Customer Services (0.5)
| Posting date: | 28 June 2024 |
|---|---|
| Salary: | £13,913.00 to £15,294.50 per year, pro rata |
| Hours: | Part time |
| Closing date: | 11 July 2024 |
| Location: | Weston-Super-Mare, North Somerset |
| Remote working: | On-site only |
| Company: | Weston College |
| Job type: | Permanent |
| Job reference: | WREQ5116 |
Summary
As one of the fastest-growing Colleges in the UK, delivering courses from entry level right up to Masters degrees, Weston College is an inspiring place to work. Why not join us as a College Information Services Co-ordinator – Customer Service?
This role is part-time, working 18.5 hours per week.
Day to day duties of the role
Assist Head of Admissions and Information Services, and Admissions Manager to ensure successful staff recruitment and retention of new posts.
Deputising for the Head of Admissions and Information Services and Admissions Manager in their absence.
Responding to and assisting customers through the main enquiry phone lines and mailbox for general college and FE advice.
Providing information and guidance on education, funding, and career options tailored to meet the needs of the individual leaner.
Required skills and qualifications
Qualified to Level 3
Team player and committed to working effectively and supportively with others, both within the Department and the wider College.
Flexible approach to hours of work, place of work, and cover requirements.
Exemplary customer service skills and a commitment to the delivery of a wholly customer-focused service.
Benefits
Generous holiday entitlement
2-week Christmas closure
Potential for hybrid working opportunities
Dedicated staff welfare officer and wellbeing champions
Generous pension scheme
Local and national staff discounts
Free parking across sites
Various staff committees including Equality, Diversity and Inclusion, Autism and Menopause
Focus on staff wellbeing
Wellbeing@weston hub
Eye care including free eye test and a contribution towards glasses
Annual staff conference with guest speakers
Employee assistance programme – available 24/7, 365 days a year
Training and development opportunities with a focus on progression
Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Please be aware that Weston College reserves the right to close this vacancy early should sufficient applications be received.
Due to the volume of recruitment, we are unable to offer feedback to any unsuccessful candidates.
We reserve the right to expire vacancies prior to the advertised closing date if a sufficient number of applications have been received.
This role is part-time, working 18.5 hours per week.
Day to day duties of the role
Assist Head of Admissions and Information Services, and Admissions Manager to ensure successful staff recruitment and retention of new posts.
Deputising for the Head of Admissions and Information Services and Admissions Manager in their absence.
Responding to and assisting customers through the main enquiry phone lines and mailbox for general college and FE advice.
Providing information and guidance on education, funding, and career options tailored to meet the needs of the individual leaner.
Required skills and qualifications
Qualified to Level 3
Team player and committed to working effectively and supportively with others, both within the Department and the wider College.
Flexible approach to hours of work, place of work, and cover requirements.
Exemplary customer service skills and a commitment to the delivery of a wholly customer-focused service.
Benefits
Generous holiday entitlement
2-week Christmas closure
Potential for hybrid working opportunities
Dedicated staff welfare officer and wellbeing champions
Generous pension scheme
Local and national staff discounts
Free parking across sites
Various staff committees including Equality, Diversity and Inclusion, Autism and Menopause
Focus on staff wellbeing
Wellbeing@weston hub
Eye care including free eye test and a contribution towards glasses
Annual staff conference with guest speakers
Employee assistance programme – available 24/7, 365 days a year
Training and development opportunities with a focus on progression
Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Please be aware that Weston College reserves the right to close this vacancy early should sufficient applications be received.
Due to the volume of recruitment, we are unable to offer feedback to any unsuccessful candidates.
We reserve the right to expire vacancies prior to the advertised closing date if a sufficient number of applications have been received.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.