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Supported Housing Officer
| Posting date: | 27 June 2024 |
|---|---|
| Salary: | £20,138 to £22,376 per year |
| Hours: | Full time |
| Closing date: | 11 July 2024 |
| Location: | Plymouth, South West, PL1 1TU |
| Company: | LiveWest Homes Ltd |
| Job type: | Permanent |
| Job reference: | 53455702 |
Summary
About The Role
Do you like being around young people and helping them achieve their full potential? Do you enjoy the challenge of working with adults with complex needs? Are you able to inspire, motivate and guide people to navigate challenges successfully. Do you want the opportunity for continued career development and supported personal growth? If so, we want to hear from you.
We have an exciting opportunity for a part time supported Housing Officer to join our team working from our Plymouth Foyer, our supported accommodation for young people aged 16-25. This is a hybrid role that will allow your skills & experience in one or both Young People and Adults Mental Health to grow, supporting our customers to positively move on and live independently in the community.
Every day is different; one day you will be on site carrying out estate related issues, getting rooms ready to let or working with the support team over a move on case, the next day out and about managing Anti-Social behaviour cases or signing up new customers into their new home and then ending the week carrying out Fire Risk Assessment works alongside our estate teams.
You will need to take a creative approach to managing your service; adapting your style of communication with everyone to provide a person-centred approach to help the young people and adults we support to manage their tenancies with us and to support their move on.
The most important part of this role is to have pride in your work and have a positive attitude, a proactive approach and the confidence to manage a diverse range of people. You will be able to balance your passion and commitment with good organisational skills, and the ability to maintain professional boundaries.
This role is being offered on a part time, permanent basis working 22 hours per week ideally over 3 days (to be agreed at interview stage). The role will be both scheme based at Plymouth Foyer and field based.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.
If you would like to discuss this vacancy, please contact our Resourcing team on 01392 814 599 or email careers@livewest.co.uk.
About The Candidate
To be considered for the role of Housing Officer you will be / have:
- Relevant CIH qualification or equivalent. (D)
- good level of literacy and numeracy.
- Able to demonstrate skills to support individuals.
- Understanding of adult & Young People’s vulnerabilities.
- Experience of working successfully across teams.
- Experience in social housing or related profession.
- Experience of tenancy, estate and neighbourhood management including dealing with tenancy breaches e.g., access, squatters, abandonment, anti-social behaviour.
- Working knowledge of social housing policy, good practice, current trends and application, Housing law and legislation, anti-social behaviour legislation and practice, leasehold legislation and service charge legislation.
- Understanding of housing management, community development and resident engagement.
- Knowledge of workplace Health and Safety practices and legislation. (D)
- Excellent customer focus and ability to improve customer satisfaction.
- Valid UK driving licence and access to a suitable vehicle.
- Excellent leadership skills.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.
Do you like being around young people and helping them achieve their full potential? Do you enjoy the challenge of working with adults with complex needs? Are you able to inspire, motivate and guide people to navigate challenges successfully. Do you want the opportunity for continued career development and supported personal growth? If so, we want to hear from you.
We have an exciting opportunity for a part time supported Housing Officer to join our team working from our Plymouth Foyer, our supported accommodation for young people aged 16-25. This is a hybrid role that will allow your skills & experience in one or both Young People and Adults Mental Health to grow, supporting our customers to positively move on and live independently in the community.
Every day is different; one day you will be on site carrying out estate related issues, getting rooms ready to let or working with the support team over a move on case, the next day out and about managing Anti-Social behaviour cases or signing up new customers into their new home and then ending the week carrying out Fire Risk Assessment works alongside our estate teams.
You will need to take a creative approach to managing your service; adapting your style of communication with everyone to provide a person-centred approach to help the young people and adults we support to manage their tenancies with us and to support their move on.
The most important part of this role is to have pride in your work and have a positive attitude, a proactive approach and the confidence to manage a diverse range of people. You will be able to balance your passion and commitment with good organisational skills, and the ability to maintain professional boundaries.
This role is being offered on a part time, permanent basis working 22 hours per week ideally over 3 days (to be agreed at interview stage). The role will be both scheme based at Plymouth Foyer and field based.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.
If you would like to discuss this vacancy, please contact our Resourcing team on 01392 814 599 or email careers@livewest.co.uk.
About The Candidate
To be considered for the role of Housing Officer you will be / have:
- Relevant CIH qualification or equivalent. (D)
- good level of literacy and numeracy.
- Able to demonstrate skills to support individuals.
- Understanding of adult & Young People’s vulnerabilities.
- Experience of working successfully across teams.
- Experience in social housing or related profession.
- Experience of tenancy, estate and neighbourhood management including dealing with tenancy breaches e.g., access, squatters, abandonment, anti-social behaviour.
- Working knowledge of social housing policy, good practice, current trends and application, Housing law and legislation, anti-social behaviour legislation and practice, leasehold legislation and service charge legislation.
- Understanding of housing management, community development and resident engagement.
- Knowledge of workplace Health and Safety practices and legislation. (D)
- Excellent customer focus and ability to improve customer satisfaction.
- Valid UK driving licence and access to a suitable vehicle.
- Excellent leadership skills.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.