Customer Support Operator
| Posting date: | 28 June 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 07 July 2024 |
| Location: | BT66 6SY |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 56312 |
Summary
Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
When: We're looking to get the right person in to the team ASAP
Hours: 42hrs per week, shift patterns are 4 days on 4 days off working rotation shift patterns (6am-6pm, 10am-10pm or 6pm-6am)
Salary: £12 per hour
What is in it for you?
-A competitive salary
-A friendly and supportive team
-Training, career development & progression
-Overtime opportunities
-A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
-Free on-site parking
Main Duties
-Managing high levels of incoming and outgoing telephone calls to both clients and branches.
-Utilise software to ensure the required monitoring and compliance standards are met.
-Work as part of a monitoring team liaising with different branches nationally.
-Follow correct procedures for incident reporting and real time monitoring.
-Work as part of a team, communicating effectively with team members and others.
-To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.
-To undertake additional duties in line with management requests as required.
-Comply with IS) 27001 standards and procedures.
-Meeting individually set KPIs.
-Stay current with system information, changes, and updates.
What we are looking for
-Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
-Ability to work in a fast-paced environment.
-Ability to manage workload to meet team deadlines.
-A willingness to learn and develop and show high level of commitment and professionalism.
-Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
Desired experience
-Alarm receiving centre
-Call centre
-Customer service
Essential
-Applicants must have a 5-year checkable history.
-You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
When: We're looking to get the right person in to the team ASAP
Hours: 42hrs per week, shift patterns are 4 days on 4 days off working rotation shift patterns (6am-6pm, 10am-10pm or 6pm-6am)
Salary: £12 per hour
What is in it for you?
-A competitive salary
-A friendly and supportive team
-Training, career development & progression
-Overtime opportunities
-A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
-Free on-site parking
Main Duties
-Managing high levels of incoming and outgoing telephone calls to both clients and branches.
-Utilise software to ensure the required monitoring and compliance standards are met.
-Work as part of a monitoring team liaising with different branches nationally.
-Follow correct procedures for incident reporting and real time monitoring.
-Work as part of a team, communicating effectively with team members and others.
-To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.
-To undertake additional duties in line with management requests as required.
-Comply with IS) 27001 standards and procedures.
-Meeting individually set KPIs.
-Stay current with system information, changes, and updates.
What we are looking for
-Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
-Ability to work in a fast-paced environment.
-Ability to manage workload to meet team deadlines.
-A willingness to learn and develop and show high level of commitment and professionalism.
-Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
Desired experience
-Alarm receiving centre
-Call centre
-Customer service
Essential
-Applicants must have a 5-year checkable history.
-You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.