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Head of FM
| Posting date: | 27 June 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 27 July 2024 |
| Location: | W1T 3JJ |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 55203 |
Summary
Managing a portfolio across London, the South Coast and a national retail estate, the Head of FM role is responsible for the day-to-day FM Operations.With around 100 Retail Free Standing Stores, over 4000 Retail Counters, 4 HQ locations and a critical Fulfilment Centre, this is an exciting opportunity to take on the Head of FM role within a high-end, global leader in prestige beauty.Job OverviewLeading the Operational Teams within the Estée Lauder UK&I business, you will ensure that your team is fully supported in delivering the services. As such, you will represent the principal interface with the Client's Property Services team.
A people manager, you will have managed both sub-contractors and internal employees, ensuring high levels of delivery within set KPI's; and manage, monitor and oversee costs ensuring achievements of financial targets.
Reporting into the Account Director, you will be pivotal in engaging and managing key stakeholder relationships including managing multi-disciplinary teams. Playing a key role in the audit process you will be experienced in statutory requirements, management information, operational finance and reporting.
Working closely with the Head of Technical, who will manage the Technical Delivery and Subject Matter Expertise, the operational teams are responsible for all FM services within their portfolios: Hard Services, Cleaning, Security, Mail & Courier, Reception, Helpdesk and Workplace Experience.
Main Duties
-Assume full responsibility for contract outputs and management of services against contracted scope of works; Ensure delivery of contract to agreed level of quality.
-Understanding of contracts scope and form (eg payment mechanisms and procedures and variation control) and their importance to managing a site and the services provided.
-Work closely with the Account Director to evaluate financial performance to develop action plans to improve financial performance.
-Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets.
-Monthly billing and invoicing to clients.
-Effectively manage the client relationship, using the Web of Influence to develop relationships with multiple tiers within the client organisation governance reporting structures.
-Holding regular meetings with clients to review performance and adhere to agreed contractual governance reporting structures.
-Ensuring the Risk Register is completed, and Business Continuity Plans are up to date and can be implemented when needed.
-People resource management - including coaching, development, and employee engagement.
-Responsible for the leadership of all employees including effective resource management, recruitment, induction, development, coaching and performance management.
-Ensuring that HR procedures are followed and ensuring any people related problems are dealt with in line with policy and procedure.
-Drive innovation and continuous improvement of people, systems, processes and services.
-Build long-term relationships with client(s) that add value and are based on mutual trust.
-Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality.
What we are looking forAre you an extremely strong communicator, who lives and breathes "High Touch" customer service? Do you have experience in Retail portfolios and Corporate environments?We're looking for someone who will communicate with their team and the Client confidently, quickly and expertly; someone with 5+ years' experience of working within a Facilities Management environment, and experience of working within an extremely high pressured, dynamic environment.
You should have a flexible and willing approach to work, be enthusiastic and hardworking, and have the ability to work on own initiative and manage your time to ensure the output required is met.
Process is key to our complex operation, so we are looking for someone like minded and driven by Operational Excellence.
A people manager, you will have managed both sub-contractors and internal employees, ensuring high levels of delivery within set KPI's; and manage, monitor and oversee costs ensuring achievements of financial targets.
Reporting into the Account Director, you will be pivotal in engaging and managing key stakeholder relationships including managing multi-disciplinary teams. Playing a key role in the audit process you will be experienced in statutory requirements, management information, operational finance and reporting.
Working closely with the Head of Technical, who will manage the Technical Delivery and Subject Matter Expertise, the operational teams are responsible for all FM services within their portfolios: Hard Services, Cleaning, Security, Mail & Courier, Reception, Helpdesk and Workplace Experience.
Main Duties
-Assume full responsibility for contract outputs and management of services against contracted scope of works; Ensure delivery of contract to agreed level of quality.
-Understanding of contracts scope and form (eg payment mechanisms and procedures and variation control) and their importance to managing a site and the services provided.
-Work closely with the Account Director to evaluate financial performance to develop action plans to improve financial performance.
-Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets.
-Monthly billing and invoicing to clients.
-Effectively manage the client relationship, using the Web of Influence to develop relationships with multiple tiers within the client organisation governance reporting structures.
-Holding regular meetings with clients to review performance and adhere to agreed contractual governance reporting structures.
-Ensuring the Risk Register is completed, and Business Continuity Plans are up to date and can be implemented when needed.
-People resource management - including coaching, development, and employee engagement.
-Responsible for the leadership of all employees including effective resource management, recruitment, induction, development, coaching and performance management.
-Ensuring that HR procedures are followed and ensuring any people related problems are dealt with in line with policy and procedure.
-Drive innovation and continuous improvement of people, systems, processes and services.
-Build long-term relationships with client(s) that add value and are based on mutual trust.
-Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality.
What we are looking forAre you an extremely strong communicator, who lives and breathes "High Touch" customer service? Do you have experience in Retail portfolios and Corporate environments?We're looking for someone who will communicate with their team and the Client confidently, quickly and expertly; someone with 5+ years' experience of working within a Facilities Management environment, and experience of working within an extremely high pressured, dynamic environment.
You should have a flexible and willing approach to work, be enthusiastic and hardworking, and have the ability to work on own initiative and manage your time to ensure the output required is met.
Process is key to our complex operation, so we are looking for someone like minded and driven by Operational Excellence.