Customer Service Advisor
| Posting date: | 27 June 2024 |
|---|---|
| Salary: | £27,300 to £27,300 per year |
| Additional salary information: | plus benefits |
| Hours: | Full time |
| Closing date: | 25 July 2024 |
| Location: | Salford, Greater Manchester |
| Remote working: | On-site only |
| Company: | ForHousing |
| Job type: | Permanent |
| Job reference: |
Summary
This role is known internally as “Customer Connect Hub Officer.”
Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
As part of our Neighbourhoods team, you’ll handle enquiries and service requests from our customers, ensuring excellent service.
Why ForHousing?
• Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
• STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
• Smartech – purchase technology or white goods and spread the cost.
• Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
• Cycle to work scheme – save up to 40% on bikes and equipment.
• Employee Assistance Programme – access to a 24/7 counselling and support helpline.
What you’ll be doing:
• Liaising with customers using email, phone, and webchat.
• Acting as the first point of contact for customer enquiries.
• Using our IT system to accurately record customer information.
• Liaising with third parties, including contractors and external organisations, to resolve customer enquiries.
• Making outbound calls to update and maintain customer details.
What we’re looking for:
• Excellent customer service and communications skills.
• Experience using MS Office software and Outlook.
• Experience in a contact centre environment would be ideal.
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.
If you need any adjustments to be made to our recruitment process, please get in touch with the team on recruitment@forhousing.co.uk
Please note we reserve the right to close this vacancy early, depending on application numbers.
Please note this is an on-site role, based in our Salford head office.
Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
As part of our Neighbourhoods team, you’ll handle enquiries and service requests from our customers, ensuring excellent service.
Why ForHousing?
• Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
• STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
• Smartech – purchase technology or white goods and spread the cost.
• Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
• Cycle to work scheme – save up to 40% on bikes and equipment.
• Employee Assistance Programme – access to a 24/7 counselling and support helpline.
What you’ll be doing:
• Liaising with customers using email, phone, and webchat.
• Acting as the first point of contact for customer enquiries.
• Using our IT system to accurately record customer information.
• Liaising with third parties, including contractors and external organisations, to resolve customer enquiries.
• Making outbound calls to update and maintain customer details.
What we’re looking for:
• Excellent customer service and communications skills.
• Experience using MS Office software and Outlook.
• Experience in a contact centre environment would be ideal.
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.
If you need any adjustments to be made to our recruitment process, please get in touch with the team on recruitment@forhousing.co.uk
Please note we reserve the right to close this vacancy early, depending on application numbers.
Please note this is an on-site role, based in our Salford head office.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.