Warning
This job advert has expired and applications have closed.
Duty Manager
| Posting date: | 26 June 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 July 2024 |
| Location: | DA9 9ST |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 56041 |
Summary
Job ref 56041
Duty Manager
Job Description
Reports to: Head of Housekeeping
Location: Bluewater Shopping Centre - Greenhithe
weekly hours: 40
Pay: competitive
Purpose of the Role:
To enhance and deliver internal service provision outputs ensuring that Guests to Bluewater are surprised and delighted by their visit.
Key Responsibilities:
-First point of contact for the daily soft service operation.
-Lead by example following the GUEST standard.
-Accountable for mall zone standards.
-Overall Management of the Guest Services Internal service delivery team.
-Ownership/Accountability of all internal service provision and safety audits.
-Regular walkabouts (MBWA) to ensure the appropriate floor cover is in place as per the predicted footfall and floor plans.
-To deliver and promote the clients marketing and sales strategy whilst working alongside and supporting the Guest Experience Manager, to ensure the strategy is delivered to the teams.
-Working closely with the Rostering Manager, ensuring that the daily operation is not affected by absenteeism.
-To support the Guest Experience Manager in providing, improving and cascading the SMG and Mystery shopper data.
-Responsible for the implementation of weekly and monthly payroll, ensuring the Rostering Manager receives this in a timely manner.
-Manage the day to day sub-contractor relationship and the onsite delivery.
-Ensure all reactive and scheduled tasks have been launched, actioned and completed through concept and the daily report.
-Liaise with HR for all related enquiries and issues within the Internal Service Delivery Team. With adherence to company policies and procedure.
-To oversee the lost property policies and procedures for site, ensuring timely monitoring and disposal in line with guidelines.
-Attend and assist briefings to all Guest Service delivery hosts.
-Develop and empower Guest Services delivery supervisors including setting objectives and managing performance through the appraisal system.
-Pro-actively input, identify and plan for improvements around the agreed KPIs, working closely with the Rostering Manager and the Head of Housekeeping to deliver the agreed objectives.
-Manage the recruitment and selection process for full time, part time and zero hour hosts within the internal guest service delivery team.
-Develop outstanding relationships with retailers, other departments and the onsite client team to aid excellent communication.
-Assist the Head of Housekeeping procurement of equipment and materials for the department, with a keen eye on innovation.
-Accountable for health and Safety, systems, policies and procedure, incident reports within the guest services delivery team.
-Ensure weekly Housekeeping audits are carried out for all internal areas to include, washrooms, malls, storerooms, concierge desks and back of house corridors.
-Manage and monitor guest feedback through all communication methods, endeavouring to ensure that the concern or issue is rectified and where feedback is not possible escalate to the appropriate person.
-Embrace the company culture through effective leadership.
-To work within the security protocols outlined by company procedures.
-To constantly work within Bluewater and Incentive-FM's operating systems.
-Conduct an other duties deemed to be appropriate or necessary to post.
-To work with the HR and Compliance teams to provide support with adherence company policies and procedures. i.e. disciplinaries, grievances and risk assessments.
Essential qualifications and experience:
-A minimum of one year's experience in leading a team is essential.
-A minimum of two year's working within a facilities management or retail environment.
-Must be experienced in using Microsoft, including Outlook and Excel.
-An understanding of HR policies and procedures.
-Willingness to undertake any further appropriate training
Duty Manager
Job Description
Reports to: Head of Housekeeping
Location: Bluewater Shopping Centre - Greenhithe
weekly hours: 40
Pay: competitive
Purpose of the Role:
To enhance and deliver internal service provision outputs ensuring that Guests to Bluewater are surprised and delighted by their visit.
Key Responsibilities:
-First point of contact for the daily soft service operation.
-Lead by example following the GUEST standard.
-Accountable for mall zone standards.
-Overall Management of the Guest Services Internal service delivery team.
-Ownership/Accountability of all internal service provision and safety audits.
-Regular walkabouts (MBWA) to ensure the appropriate floor cover is in place as per the predicted footfall and floor plans.
-To deliver and promote the clients marketing and sales strategy whilst working alongside and supporting the Guest Experience Manager, to ensure the strategy is delivered to the teams.
-Working closely with the Rostering Manager, ensuring that the daily operation is not affected by absenteeism.
-To support the Guest Experience Manager in providing, improving and cascading the SMG and Mystery shopper data.
-Responsible for the implementation of weekly and monthly payroll, ensuring the Rostering Manager receives this in a timely manner.
-Manage the day to day sub-contractor relationship and the onsite delivery.
-Ensure all reactive and scheduled tasks have been launched, actioned and completed through concept and the daily report.
-Liaise with HR for all related enquiries and issues within the Internal Service Delivery Team. With adherence to company policies and procedure.
-To oversee the lost property policies and procedures for site, ensuring timely monitoring and disposal in line with guidelines.
-Attend and assist briefings to all Guest Service delivery hosts.
-Develop and empower Guest Services delivery supervisors including setting objectives and managing performance through the appraisal system.
-Pro-actively input, identify and plan for improvements around the agreed KPIs, working closely with the Rostering Manager and the Head of Housekeeping to deliver the agreed objectives.
-Manage the recruitment and selection process for full time, part time and zero hour hosts within the internal guest service delivery team.
-Develop outstanding relationships with retailers, other departments and the onsite client team to aid excellent communication.
-Assist the Head of Housekeeping procurement of equipment and materials for the department, with a keen eye on innovation.
-Accountable for health and Safety, systems, policies and procedure, incident reports within the guest services delivery team.
-Ensure weekly Housekeeping audits are carried out for all internal areas to include, washrooms, malls, storerooms, concierge desks and back of house corridors.
-Manage and monitor guest feedback through all communication methods, endeavouring to ensure that the concern or issue is rectified and where feedback is not possible escalate to the appropriate person.
-Embrace the company culture through effective leadership.
-To work within the security protocols outlined by company procedures.
-To constantly work within Bluewater and Incentive-FM's operating systems.
-Conduct an other duties deemed to be appropriate or necessary to post.
-To work with the HR and Compliance teams to provide support with adherence company policies and procedures. i.e. disciplinaries, grievances and risk assessments.
Essential qualifications and experience:
-A minimum of one year's experience in leading a team is essential.
-A minimum of two year's working within a facilities management or retail environment.
-Must be experienced in using Microsoft, including Outlook and Excel.
-An understanding of HR policies and procedures.
-Willingness to undertake any further appropriate training