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Spa Receptionist
| Posting date: | 25 June 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £11.44 per hour |
| Hours: | Part time |
| Closing date: | 26 July 2024 |
| Location: | EX1 1EU |
| Company: | Hotel Indigo Exeter |
| Job type: | Contract |
| Job reference: | 3d724c3fc0c34c999d3f |
Summary
Who are we
The neighbourhood of adaptation, inspiration and contemplation perched on the River exe, the historic centre of Exeter was once described as the Jewel of the West. In the heart of the City Centre, Hotel Indigo Exeter has been lovingly restored and converted from its department store origins. The hotel was once the home of Colson's, a department store which opened in 1792 by local miller Mrs Colson. The hotel staying true to its roots now boasts 104 stylish bedrooms designed to honour elements of its historic past.
Role Responsibilities
- To be fully knowledgeable about Spa treatments and products thus being able to advise clients as to relevance of treatments according to the client’s requirements.To be up to date with which treatments each therapist is able to provide.
- To ensure that the treatments bookings are made in the most effective and productive way possible, whilst taking into account the type of treatment being booked, any link appointments , the most appropriate therapist for the client and treatment, the requirements of the business and required break patterns of the therapist.
- To effectively communicate to clients any such relevant booking and preparatory information to ensure that clients gain maximum benefit from their treatment and visit to the spa.
- To contribute to achieving and exceeding sales targets by link selling and up selling treatments and products.
- To regularly update and monitor booking and appointment system to ensure maximum productivity and elimination of mistakes which could cause inconvenience and dissatisfaction to both clients and therapists.
- To maintain complete discretion and deal in all communications with clients.
- When requested, to open and close the spa, conducting all opening and closing operational and security duties as detailed by senior management and operational guidelines.
- To provide a consistently high standard of client care ensuring that clients are always made to feel welcome. This will be achieved by communication by telephone, face to face or in writing.
- To welcome clients to the spa in a professional, business like and friendly manner at all times.
- To act as the main point of communication between the spa team and clients to effect productive and co-operative business relationships.
- To support the spa team by updating and preparing client records on a daily basis.
- To complete reception administration duties in a timely and effective manner.
- To ensure that the reception and spa facilities are always presented at the optimum level of visual excellence and hygiene.
- Carry out all till operational procedures in accordance with company guidelines.
- Carry out basic banking duties, cashing up and change collection.
- Handle any client complaints effectively and promptly, ensuring a senior manager is involved and updated to all feedback – negative and positive.
- Assist with any client or promotional events.
Key Requirements
- Previous Spa experience
- Customer service experience
- Attention to detail
- IT proficiency
- Communication skills
Benefits
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Meals on duty