Senior Incident Manager
| Posting date: | 25 June 2024 |
|---|---|
| Salary: | £41,600 to £48,792 per year |
| Additional salary information: | National: £41,600 min - £44,512 max. London: £45,600 min - £48,792 max. This post is eligible for a DDaT Recruitment and Retention Allowance (RRA) up to £6,000 |
| Hours: | Full time |
| Closing date: | 07 July 2024 |
| Location: | Croydon |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 358395/1 |
Summary
Digital Data and Technology (DDaT) enables the Home Office to keep the UK safe and secure. We design and build the services that help people apply for visas or passports; support policing and counter-terrorism operations; and protect the UK’s borders.
This is an exciting time to be at the Home Office. You’ll have a chance to shape the future and support our mission to deliver exceptional public services that work for everyone.
Our work is guided by these principles:
• We put user needs first
• We value delivery and outcomes over process
• We work in the open
Our flexible working policy ensures a healthy work-life balance. We also nurture talent and offer a broad range of learning and development opportunities that will help you flourish in your role.
We work hard to maintain a positive working culture and are committed to helping you fulfil your potential. We value diversity and provide an open, inclusive and supportive environment to help you do your best work.
You can keep up-to-date with our work on the Home Office DDaT blog.
As a senior member of the DDAT IT Operations Incident Management team, you will play a key role in the provision of service support at the Home Office, supporting vital national infrastructure and Home Office services. You will support a user-base of 35,000+ Home Office users, over 400+ public-facing services used by millions, and diverse critical business areas including UK Visa & Immigration, Border Force, HMPO and policing.
You will be part of an IT Operations team focused on providing an industry-leading approach to technical estate management, exploiting the latest technologies, techniques and service management best practices to provide innovative solutions for real-time service support.
You will work closely and build relationships with other DDAT technical support teams, business areas and suppliers. You will also get the opportunity to learn about the variety of delivery and support approaches in place at the Home Office including Agile delivery and DevOps.
Further information
This post is eligible for a DDaT Recruitment and Retention Allowance (RRA) between £4,000 and £6,000. Successful candidates with exceptional skills and experience may apply for RRA. This allowance can be applied for once in post. Please note that the amount of RRA could be reduced or withdrawn at any time.
Home working will only be allowed under the government’s 60% hybrid working policy with the individual attending Manchester Soapworks or Croydon, Lunar House.
Due to the nature of the role and responsibilities the successful candidate will be required to undertake and business need, this post can only be offered on full-time basis.
Successful candidates will be required to undergo the Non-Police Personnel Vetting (NPPV3) process if they do not have the clearance already.