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Recreation Assistant

Posting date:	25 June 2024
Salary:	£24,323 per year
Hours:	Full time
Closing date:	12 July 2024
Location:	GL8 8QS
Company:	Government Recruitment Service
Job type:	Temporary
Job reference:	358394/1

Summary

Westonbirt, the National Arboretum (www.forestryengland.uk/westonbirt-the-nationalarboretum) is one of the UK’s most famous botanical tree collections and is internationally renowned both for its tree collection and historic landscape. It was founded in 1829 by Robert Holford and is classed as Grade 1 on the English Heritage Register of Parks and Gardens and is one of the world’s greatest examples of an arboretum laid out in the ‘picturesque’ style. As well as holding five National Collections the site has over 130 champion trees - the largest of their kind in Britain. It’s home to some of the rarest trees in the world with trees from Australia, China as well as native trees and a semi-ancient woodland.

It’s an exciting time as we progress our ten-year vision to become a world leader in trees, inspiring people through education, participation and conservation. It is now more crucial than ever with climate change that we ensure we achieve our net zero ambitions and we engage our visitors with the importance of trees and caring for the environment.

Since 1956 the arboretum has been managed by the Forestry Commission and is one of the six districts managed by Forestry England who manages the nation’s forests. Our mission is to connect everyone with them, by creating and caring for our forests for people to enjoy, wildlife to flourish and businesses to grow. We look after more land and more trees than any other organisation in the country cared for by around 1,000 staff and volunteers and enjoyed by over 226 million visits each year.

The team are supported by the Friends of Westonbirt Arboretum, an-onsite fundraising and membership charity with over 36,000 members. The arboretum now attracts over 500,000 visitors per year and is the largest pay to enter visitor attraction in Gloucestershire.

• Work within the Recreation team to welcome visitors to Westonbirt, the National Arboretum.
• Contribute to providing visitors with a service that exceeds their expectations.
• Promote a work environment that is positive, productive and practices support and respect between individuals and teams.
• Operate the admissions area scanning tickets checking membership and handling cash, credit and debit card sales.
  
• Help give information and deal with enquiries from customers in a positive and friendly manner.
  
• Ensure the public areas are kept clean and presentable.
• Assist the events and learning teams in setting up and delivering events and activities.
• Work with and support volunteers.
  
• Welcoming all visitors including school groups, vulnerable adults and children.
• First aid.
• Follow set guidelines and processes to provide customer services, such as cash handling procedures and risk assessments.
  
• Liaise with delivery partners such as the Restaurant and Shop concessions to ensure a cohesive customer offer.
  
• Working outdoors in all weather completing manual tasks including maintenance and manual handling.
• Provide overtime: If overtime is needed then staff will be invited to volunteer. If there are not enough volunteers, you may be required to work overtime with at least 48 hours' notice.

1 x Part time role for 2 days per week - Saturday and Sunday
1 x Part time role for 3 days per week - any days out of 7

There may be scope for some of the roles to be made permanent/extended. We are hoping to Recruit ready to start in August/September 2024.