Head of Shared Services Supplier Management Team
| Posting date: | 25 June 2024 |
|---|---|
| Salary: | £69,869 to £77,740 per year |
| Additional salary information: | Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. New Entrants to the Civil Service will start on the band minimum. |
| Hours: | Full time |
| Closing date: | 07 July 2024 |
| Location: | Newcastle-upon-Tyne |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 335753/5 |
Summary
- A centre of excellence in supplier management to deliver the required service outcomes and performance standards, optimising value for money and supplier partnerships and working across boundaries to minimise risk and ensure the smooth functioning of an effective supply chain to line managers, employees and professional end users of the services.
- A means to challenge both supplier and employee behaviours through application of performance management techniques to ensure service delivery fulfils contractual/framework agreement obligations.
- A mechanism to provide robust project management disciplines to manage the procurement and implementation of replacement contracts and to ensure the safe exit from contracts when they expire.
Places for Growth and Social Mobility
As part of the Places for Growth Programme, we are committed to delivering a more geographically diverse Civil and Public Service that will better serve the public and ministers. As part of this initiative, we are continuously reviewing how we recruit into each location.
Postings
Posting will be made in merit order by location, this will be based on the geographical requirement at the time. A reserve list may be held for a period of 6 months from which further appointments can be made. Reserve list candidates will be posted in merit order by location. Successful candidates will be posted to a specific role and will have the opportunity to express a preference as part of the selection process, although final decisions may come down to business need, and the skills and development needs of candidates. Standard promotion rules will apply, and successful candidates will be placed on the pay scale and terms and conditions of DWP. The roles available will be based in:
- Birmingham – 3 Arena Central, B1 2AX.
- Blackpool – Peel Park, Brunel Way, FY4 5ES.
- Leeds – Quarry House, Quarry Hill, West Yorkshire, LS2 7UA.
- Manchester – 2 St Peter's Square, M2 3AA.
- Newcastle – Benton Park View, NE98 1YX.
- Sheffield – Hartshead Square, South Yorkshire, S1 2FD.
In line with business need, travel will be required for the purposes of meeting suppliers, stakeholders and team members in person.
As head of SSSMT you will be responsible for:
- Developing and maintaining pro-active and effective relationships with suppliers, DWP and external stakeholders to ensure effective delivery of outsourced services, utilising and working in collaboration with DWP subject matter experts to address and resolve performance escalations and concerns and reconcile conflicting positions between suppliers, stakeholders when conflicts arise.
- Oversee the holistic assessment of contractual and framework obligations, including service level agreements (SLAs) and key performance indicators (KPIs), their measurement and the reporting regime between the suppliers and DWP to ensure required service outcomes are achieved and any service failures addressed.
- Monitor supplier performance, ensuring that management information accurately reflects agreed contractual and framework obligations and that end user experience reflects reported performance.
- Provide incident support & issue resolution by managing escalations on behalf of the business (or supplier) ensuring appropriate stakeholder and supplier engagement, collaboration and partnering at all stages.
- To consider future business needs and develop strategic plans with both stakeholders, partners, and suppliers to ensure the continued delivery of effective services through continuous improvement and effective change control.
- To work with other Government departments and framework authorities in the development of specifications for future contract/framework requirements to meet DWP needs.
- To ensure DWP service continuity by working in partnership with relevant DWP suppliers, stakeholders, framework authorities and leading projects to ensure effective commercial strategies are in place to ensure the timeous replacement or extension and then safe exit from the DWP SSCL and Business Travel contracts as and when they expire.
Hybrid working
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Please be aware that this role can only be worked in the UK and not overseas.