Patient Advisor (Receptionist/Administrator) - Central Surgery
| Posting date: | 25 June 2024 |
|---|---|
| Salary: | £11.50 per hour |
| Additional salary information: | £11.50 an hour |
| Hours: | Full time |
| Closing date: | 07 July 2024 |
| Location: | Surbiton, KT6 6EZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0276-24-0023 |
Summary
Reception duties: Greeting and booking in or patients for surgeries and clinics. Dealing with patient enquiries efficiently and courteously. The receiving and recording of telephone messages taking appropriate action Making appointments on System One, by processing appointment requests for today, future appointments from patients in person and on the telephone. Restoring the telephone service in the morning and checking for any messages. Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary. Processing repeat prescriptions and filing for collection within 48 hours. Taking home visit requests Advising patients of relevant charges for private services Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy. Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary. Administration duties: To have a thorough knowledge of all practice policies and procedures To work in accordance of written protocols Provide administrative support for clinical staff. Filing patient records and correspondence when necessary. Opening and distribution or practice post. Outgoing post should be written down in the post book. Registering new patients following the Registration Protocol. Scanning of documents onto the medical system. All scanning should be cleared daily (both trays). To send letters to patients as necessary. Photocopying of notes and other information (in reception this includes: ensuring enough forms are printed or photocopied: consent forms, CITA, appointment card, change of details etc.). Changing details on EMISweb i.e. Change of address, telephone numbers etc. This role will be subject to a Disclosure and Barring Service check and will require the successful applicant to be able to work within the UK without restriction. The surgery is looking for the successful applicant to start immediately upon the completion of the on-boarding process. Interviews may be scheduled during the time when the advert is running. Prospective applicants are encouraged to apply as soon as possible, as we reserve the right to close down the advert if a high volume of applications are received.