IT Supplier Services and Vendor Manager
| Posting date: | 25 June 2024 |
|---|---|
| Salary: | £44,149 to £49,054 per year |
| Hours: | Full time |
| Closing date: | 08 July 2024 |
| Location: | Exeter, South West, EX5 2FZ |
| Company: | LiveWest Homes Ltd |
| Job type: | Permanent |
| Job reference: | 53403847 |
Summary
About The Role
Are you an experienced IT Vendor Manager looking for a new challenge within a constantly evolving IT Operations team? If so, this is the role for you.
As an IT Vendor Manager, you will achieve the following while presenting the IT Operations team in a positive light throughout the organisation:
- Work closely with procurement and legal teams to prepare purchasing, tender documentation and contract documents
- Manage all commercial aspects of the supplier relationship, ensuring all contractual obligations are fulfilled and remain suitable throughout the contracting life cycle
- Establishing Service Level Agreements (SLAs), Operational Level Agreements (OLAs), security arrangements and performance targets.
- Manage the contract review and renewal process. Communicate with key stakeholders to ensure contracts remain appropriate
- Lead the supplier selection process to support new business solutions / services. Work with business and IT stakeholders to ensure strategic fit and effective transition into live
- Create a financial overview for Tier 1 vendors ensuring alignment with LiveWest business plan, monitoring and managing spend against budget and identifying cost optimisation opportunities.
- Implement a structured process (vendor management plan) for performance management and service improvement to drive service excellence and mitigate risks to gain increased value from vendors, and for managing key supplier relationship
- Increase awareness of vendor management within the organisation by defining and implementing a communications and stakeholder management plan
- Deliver quarterly balanced scorecards for regular updates and objective analysis of the most relevant and strategic measures of the vendor relationship.
- Develop and implement a commercial and contract management toolset to ensure compliance with contractual agreements.
We have one position available but this can be based at any of our 3 offices in Weston-Super-Mare, Tolvaddon and Exeter.
Hybrid working is available for this role - you will work from an area office at least 2 days each week. You may be required to attend the office for business meetings depending on business need.
About The Candidate
To be considered for the role of IT Vendor Manager, you will:
- Be familiar with ITIL framework - ideally qualified Have experience of onboarding suppliers Have proven experience of working with Procurement and Legal teams (D)
- Have IT security awareness and experience
- Be experienced in managing IT suppliers including Microsoft/Dell/ERP software provider
- Have experience of working within the corporate sector (D)
- Hold or be working towards CIPS Advanced Certificate in Procurement and Supply Operations (D)
- Excel in your people and leadership skills, coupled with a good communication style
- Be able to operate and present at many levels within an organisation from Exec team down
- Have experience in a similar role
- Display a high degree of personal motivation and initiative
Other organisations may call this role: Supplier Manager, Contracts Manager
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.
Are you an experienced IT Vendor Manager looking for a new challenge within a constantly evolving IT Operations team? If so, this is the role for you.
As an IT Vendor Manager, you will achieve the following while presenting the IT Operations team in a positive light throughout the organisation:
- Work closely with procurement and legal teams to prepare purchasing, tender documentation and contract documents
- Manage all commercial aspects of the supplier relationship, ensuring all contractual obligations are fulfilled and remain suitable throughout the contracting life cycle
- Establishing Service Level Agreements (SLAs), Operational Level Agreements (OLAs), security arrangements and performance targets.
- Manage the contract review and renewal process. Communicate with key stakeholders to ensure contracts remain appropriate
- Lead the supplier selection process to support new business solutions / services. Work with business and IT stakeholders to ensure strategic fit and effective transition into live
- Create a financial overview for Tier 1 vendors ensuring alignment with LiveWest business plan, monitoring and managing spend against budget and identifying cost optimisation opportunities.
- Implement a structured process (vendor management plan) for performance management and service improvement to drive service excellence and mitigate risks to gain increased value from vendors, and for managing key supplier relationship
- Increase awareness of vendor management within the organisation by defining and implementing a communications and stakeholder management plan
- Deliver quarterly balanced scorecards for regular updates and objective analysis of the most relevant and strategic measures of the vendor relationship.
- Develop and implement a commercial and contract management toolset to ensure compliance with contractual agreements.
We have one position available but this can be based at any of our 3 offices in Weston-Super-Mare, Tolvaddon and Exeter.
Hybrid working is available for this role - you will work from an area office at least 2 days each week. You may be required to attend the office for business meetings depending on business need.
About The Candidate
To be considered for the role of IT Vendor Manager, you will:
- Be familiar with ITIL framework - ideally qualified Have experience of onboarding suppliers Have proven experience of working with Procurement and Legal teams (D)
- Have IT security awareness and experience
- Be experienced in managing IT suppliers including Microsoft/Dell/ERP software provider
- Have experience of working within the corporate sector (D)
- Hold or be working towards CIPS Advanced Certificate in Procurement and Supply Operations (D)
- Excel in your people and leadership skills, coupled with a good communication style
- Be able to operate and present at many levels within an organisation from Exec team down
- Have experience in a similar role
- Display a high degree of personal motivation and initiative
Other organisations may call this role: Supplier Manager, Contracts Manager
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.