Tenancy Services Manager - Hybrid
| Posting date: | 25 June 2024 |
|---|---|
| Salary: | £44,091 per year |
| Hours: | Full time |
| Closing date: | 09 July 2024 |
| Location: | UK, B69 1AA |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Dimensions |
| Job type: | Permanent |
| Job reference: | D018564 |
Summary
Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2023 - now 5 years in a row!
The Tenancy Services Manager will provide line management of the Regional Housing Advisors (RHA) and oversee the delivery of tenancy management, tenant safety and engagement services to tenants, their families and colleagues. They will lead and manage the housing management team, ensuring that it works efficiently and effectively to deliver excellent tenant focussed services that are regulatory compliant.
They will develop and implement key policies and procedures relating to housing management. The Tenancy Services Manager is responsible for tenant engagement and customer satisfaction with the Dimensions' housing management and tenant engagement services to tenants (and compliance with the relevant RSH consumer standard), as well as a housing management advice and support service to Operational colleagues who are supporting people in properties owned by other landlords (known as the “Landlord Service to Operations”).
Interviews will take place via Microsoft teams on the 24th July.
About the role
Your main duties will include:
- Providing leadership and effective management of the housing management team and services to tenants, their families and support teams.
- Being responsible for the supervision and appraisal of staff members and using these to identify training and development requirements and agreeing future priorities.
- Lead the preparation and update of all relevant policy and procedure and to obtain appropriate legal advice relating to technical, financial, legal, or otherwise matters involved in the delivery of housing management service activities.
- Ensure Private Lettings are managed efficiently and effectively and that the hand back process is applied consistently.
About you
The successful applicant will have:
- Hold a level 4 qualification in housing management and relevant to housing management delivery within social housing. (Dimension will support with this).
- Able to demonstrate significant experience of managing disperse teams
- Willing to travel 2 days a week with some overnight stays
- Able to demonstrate a sound understanding of social housing, including RSH regulatory requirements, current related legislation, emerging government policy and recognised best practice
The rewards
- £6k car allowance
- Up to 35 days' annual leave entitlement (including bank holidays)
- Staff discount shopping scheme 'Rewarding Dimensions'
- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
- Employee Assistance Programme
- Pension scheme
- Long Service Awards
- Qualification scheme
- Employee recognition scheme 'Inspiring People'
- Discounted health and dental cover
- Life Assurance
- Bike to Work Scheme
- Season Ticket Loan
For more information visit www.dimensions-uk.org/careers
Apply now
- We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
- As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
- As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150.
- We now have British Sign Language (BSL) translated videos for all of our recruitment communications.
Proud member of the Disability Confident employer scheme