Guest Experience Executive - Fixed Term
| Dyddiad hysbysebu: | 24 Mehefin 2024 |
|---|---|
| Cyflog: | £24,662.97 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24662.97 pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 24 Gorffennaf 2024 |
| Lleoliad: | G83 8QZ |
| Cwmni: | Cameron House |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | e2fd0c0f88cb484a9808 |
Crynodeb
ABOUT US:
Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.
The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.
THE ROLE:The main scope of the role is to act as a key contact for guests prior to and during their stay and provide exceptional levels of tailored hospitality to ensure a memorable experiences and high levels of satisfaction.
Some of the key things you will be assisting with:
- Managing and co-ordinating suite guest’s requirements prior to arrival
- Providing in-suite check-in, suite orientation and hotel orientation tours
- Crafting personalised itineraries and booking facilities and activities
- Proactively anticipating needs and making necessary arrangements
- Seeking, handling, and follow up on guest feedback
- Designing personalised itineraries for guests
- Collating, recording and sharing guest preferences and requirements
- Booking of and liaising with external suppliers
- Provide general support and administrative assistance to the Guest Experience Management team (including shuttle driving, door hosting, and luggage assistance)
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.
- People who want to achieve great things – your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
- Degree/HND in Hospitality or related field or equivalent qualification or equivalent industry experience essential.
- Experience of working in hotel environment essential - supervisory and Front Office experience is preferred
- Ability to quickly build rapport and strong working relationships, with a flexible approach to work to meet operational demand
- Exceptional interpersonal skills, and passion for service excellence
- Initiative, creativity and ability to solve problems
- Strong communication skills verbally and in writing
- Proficiency in IT, competent in the use of Microsoft packages and ability to use mobile phones and hand held devices
- Full clean UK Driving Licence
Here’s what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brand that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
- At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.