Administrator
| Posting date: | 24 June 2024 |
|---|---|
| Salary: | £22,816.00 to £24,336.00 per year |
| Additional salary information: | £22816.00 - £24336.00 a year |
| Hours: | Full time |
| Closing date: | 08 July 2024 |
| Location: | Luton, LU4 0DZ |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9418-24-0908 |
Summary
Book appointments in accordance with the Trust Access Policy and standard operating procedures. Add patients to the waiting list and enter 18 week coding data onto the IPM system. Typing of clinic letters, proof reading, printing and posting. Logging of referrals. Answering calls from patients and ringing to book patients in. Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff Interact with patients and relatives in distress in a sensitive and empathetic manner Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information Arrange interpreter services where indicated Provide cover across the team as and when required