Cafe Operations Manager
| Posting date: | 24 June 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £0.00 - £0.00 |
| Hours: | Part time |
| Closing date: | 24 July 2024 |
| Location: | None, None |
| Company: | Tesco |
| Job type: | Permanent |
| Job reference: | tesco/TP/15212987/891888 |
Summary
About the role
Scattered around the country, each of our 316 cafés has its own unique charm, but they all rely on one thing: smooth operations and superb management. That’s where you, as our Operations Manager step in.
Coming from a hospitality background, you know what great service looks like and how to deliver it. Using this experience as Operations Manager, you’ll oversee a group of cafés within a designated region, focusing on four key areas: People, Customers, Operations and Finance. Your work will include supervising the implementation of best practices and complying with legal policies and procedures while meeting financial goals.
But more than management, this role is about growth and making every day a little better for customers and colleagues. That\'s why you\'ll identify and develop the skills of promising managers, guiding them to be their very best. Just as you support your team, we\'ll support you with opportunities for development, and access to everything you need to grow.
You will be responsible for
Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:
- Making sure all cafés within your region comply with health, safety, and food standards.
- Driving improvement programmes to help underperforming cafés thrive.
- Leading the Café Manager and their teams through training and mentoring.
- Overseeing best practices to ensure quality service, legal compliance.
- Monitoring the maintenance of cafés and equipment to protect assets and meet regulations.
- Using your skills to find better ways of working for our customers and colleagues.
- Helping us to achieve our business vision by collaborating with leadership teams.
- Working with store and office teams to deliver plans and provide valuable feedback.
- Conducting timely performance reviews to identify development or corrective actions.
- Applying your financial acumen to boost revenue, minimise expenses and maintain
You will need
- A background in hospitality.
- Experience managing multiple sites.
- A commitment to excellent customer service.
Personal
- Confident using your initiative to improve ways of working.
- Great people management skills.
- Strong business acumen.
- The ability to coach with an inclusive style.
- Good at planning and keeping things organised.
- Excellent communicator with a positive attitude and resilience.
What’s in it for you
Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to::
- Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
- Request flexible working from day one
- Retirement savings plan
- Life Assurance
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Uniform provided and policies to support you for all of life’s moments, big and small
- Holiday starting at 28 days (Including Bank Holidays)
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
Proud member of the Disability Confident employer scheme