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Assistant Operations Manager
| Posting date: | 24 June 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 12 July 2024 |
| Location: | Plymouth, PL6 8UF |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1566-24-0000 |
Summary
Role Overview The Assistant Operations Manager plays a vital role in ensuring the smooth day-to-day running of the GP surgery. This position is responsible for overseeing the reception and administrative teams, managing staffing and operational processes, and contributing to the overall efficiency and effectiveness of the practice. Key Responsibilities Staff Management Conduct bi-weekly one-to-one meetings with staff members. Oversee recruitment and retention efforts for reception and administrative roles. Conduct return-to-work interviews and manage sickness absence. Develop and implement staff induction and onboarding processes. Manage the probationary process for new staff members. Conduct performance appraisals for reception and administrative staff. Handle verbal complaints and provide day-to-day supervision for the reception team. Operational Management Create and manage weekly rotas for reception and administrative staff. Approve leave requests for reception and administrative teams. Develop and implement new operational processes to improve efficiency. Organise bi-monthly staff meetings. Coordinate the induction and tour of the building for medical students. Recruit and oversee the Patient Participation Group. Governance and Compliance. Review/create practice policies and procedures and ensure they are adhered to. Maintain compliance with health and safety regulations. Manage estates and facilities-related matters. Training and Development Oversee training and development initiatives for reception and administrative staff. Identify training needs and arrange relevant training programs. Health & Safety: The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintain and up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business. Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business. Making effective use of training to update knowledge and skills and initiate and manage the training of others. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum annually) Routine management of own team / team areas, and maintenance of work space standards.