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Desktop Support Engineer
| Posting date: | 24 June 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 July 2024 |
| Location: | Carlisle, Cumbria |
| Remote working: | On-site only |
| Company: | Edinburgh Woollen Mill |
| Job type: | Permanent |
| Job reference: |
Summary
Here at The Edinburgh Woollen Mill we have a fantastic opportunity for a Desktop Support Engineer to join our IT team based at our Head Office in Carlisle.
If you would like to be part of a forward-thinking business and have a job with excellent career prospects, we would love to hear from you.
As well as being part of an exciting and dynamic team you will also have the opportunity to gain an industry recognised qualification within your first 18 months if you wish to do so.
Responsibilities / Objectives:
As a Desktop Support Engineer, you will work within the IT Infrastructure Team being tasked to the IT Infrastructure Manager. Your primarily role is to support and maintain desktops, laptops, software, and associated peripherals. Duties of this position include the installation, configuration, and support of operating systems and applications; participation in remote site administration; and production support activities.
Key Role Responsibilities:
Responding to end user support requests.
Contacting end users to find out the nature of the problem.
Potential travel to satellite offices and ability to work after hours when necessary.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Completing job reports and ordering supplies.
Skills required:
Knowledge of popular operating systems, software applications, and remote connection systems.
Good written and verbal communication skills.
Excellent punctuality skills
Previous experience in a similar role
Willingness and ability to learn new skills and use new types of information
Ability to prioritise and perform the required solution
Competency in installing, diagnosing, troubleshooting and repairing computer hardware and software on PCs and related equipment
Desirable Attributes:
Basic understanding of TCP/IP networking.
Basic understanding of backup technologies.
Previous experience with Adobe product
If you would like to be part of a forward-thinking business and have a job with excellent career prospects, we would love to hear from you.
As well as being part of an exciting and dynamic team you will also have the opportunity to gain an industry recognised qualification within your first 18 months if you wish to do so.
Responsibilities / Objectives:
As a Desktop Support Engineer, you will work within the IT Infrastructure Team being tasked to the IT Infrastructure Manager. Your primarily role is to support and maintain desktops, laptops, software, and associated peripherals. Duties of this position include the installation, configuration, and support of operating systems and applications; participation in remote site administration; and production support activities.
Key Role Responsibilities:
Responding to end user support requests.
Contacting end users to find out the nature of the problem.
Potential travel to satellite offices and ability to work after hours when necessary.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Completing job reports and ordering supplies.
Skills required:
Knowledge of popular operating systems, software applications, and remote connection systems.
Good written and verbal communication skills.
Excellent punctuality skills
Previous experience in a similar role
Willingness and ability to learn new skills and use new types of information
Ability to prioritise and perform the required solution
Competency in installing, diagnosing, troubleshooting and repairing computer hardware and software on PCs and related equipment
Desirable Attributes:
Basic understanding of TCP/IP networking.
Basic understanding of backup technologies.
Previous experience with Adobe product