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Head of Patient Services, Experience and Involvement
| Posting date: | 21 June 2024 |
|---|---|
| Salary: | £66,718.00 to £76,271.00 per year |
| Additional salary information: | £66718.00 - £76271.00 a year |
| Hours: | Full time |
| Closing date: | 04 July 2024 |
| Location: | London, SE5 9RS |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9213-24-0591 |
Summary
Main Duties and Responsibilities Working with the assistant director of patient experience, to support coproduction agenda across Kings College Hospital to ensure that patients and relatives are at the centre of decision making within the Trust To maintain strategies and frameworks to ensure stakeholders play a key role indesigning, re-configuring, commissioning and evaluating services To implement a range of policies in relation to patient and public involvement and the provision of services, including risk management, Patient and Public Involvement framework and organisational change To drive improvements to the Trusts scores against NHS Englands patient experience improvement framework as a way of progressing the co-production agenda To develop and foster effective working relationships to promote inter-disciplinary and multiagency collaboration and be an active member of multi-agency relevant groups To act as a champion for patients and their families/ carers and their interests ensuring that the public and patients are involved in developments and decision making To support patient involvement forums on contentious issues and public consultation meetings where patients and the public challenge service provision To interpret national policy, legislation and requirements with regard to Patient Experience To actively promote the equality and diversity agenda within your sphere of work. To ensure patient involvement from seldom heard groups valuing equality and diversity Communication and representation To deputise for the Assistant Director of Patient Experience To build, manage and maintain highly complex and effective relationships across internal stakeholders including individual staff, departments, services and care groups. The post holder will employ a variety of tools and techniques to ensure highly effective relationships are maintained To liaise with representatives from the voluntary and community services, MPs, Health watch, elected members and other relevant external parties as necessary To attend appropriate meetings to provide support and advice to service Financial management To hold budgetary responsibility for a function and the services provided within that function. Evaluating value for money of new contracts, monitoring the performance of existing providers and ensuring that provider performance aligns, and comply, withcontractual terms and condition To constantly strive for value for money and greater efficiency in the use of these budgets and to ensure that they operate in recurrent financial balance year on year, in a way that is compliant with standing Financial Instruction . Please see attached the job description and person specification for this role for further details