Warning This job advert has expired and applications have closed.

Volunteer Patient Assistant

Job details
Posting date: 20 June 2024
Hours: Part time
Closing date: 11 July 2024
Location: Westlakes Science & Technology Park, Moor Row
Remote working: On-site only
Company: University of Central Lancashire
Job type: Permanent
Job reference: 0472-24


The School of Medicine and Dentistry maintains a bank of Volunteer Patients as a resource to support the teaching and assessment of students, and we are seeking to appoint a Volunteer Patient Assistant to support the growing needs of the Patient Program. Volunteer Patients may have one or more medical conditions required for history taking and/or physical examination in teaching sessions and assessments. Patients are booked to attend sessions at all UCLan campus sites i.e. Preston, Burnley and Whitehaven, where they interact with students who learn the realities of living with medical conditions. The post will also include interactions with Simulated patients (actors) who provide a rich learning experience for our students.

The post-holder will assist the Patient Co-ordinator, working alongside the clinical skills and clinical communication skills team within the School, to ensure appropriate patients are available to support teaching and learning on all programmes, as required.

Duties will include:

Utilising a secure, confidential electronic patient bank database and booking systems for patients

Assist the recruitment of patients to the volunteer bank attending recruitment events and disseminating recruitment information.
Booking of the Volunteer Patients to ensure all teaching and assessment sessions have adequate provision.
Assisting the booking of simulated patients (actors) and supporting them on campus.
Communicating effectively with patients, academics and NHS staff to support all educational and assessment programmes
Working in line with administrative policies in relation to Volunteer Patients for recruitment and ongoing activities
Engaging with Volunteer Patients and carers to ensure their welfare needs are met during their time on UCLan sites.
Collating information from feedback sessions for Volunteer Patients to maintain standards and further improve teaching/assessment using this resource
Ensuring expenses payments are made to Volunteer Patients in a timely fashion and in line with regulations.
The postholder will hold a range of GCSEs, including English and Maths, or have appropriate area equivalent experiential learning.

Utilising strong communication and organisational skills you will have an ability to multitask as well as deal with confidential and sensitive information. The ability to work consistently under pressure, prioritising work and meeting deadlines is essential.

Informal enquiries are welcomed - please contact Joanna Clarkson, via email in the first instance –

This post will be based at the Westlakes campus in Cumbria.

Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.