Service Advisor / Administrator
| Posting date: | 20 June 2024 |
|---|---|
| Salary: | £27,000 per year |
| Hours: | Full time |
| Closing date: | 20 July 2024 |
| Location: | Shrewsbury, Shropshire |
| Remote working: | On-site only |
| Company: | Greenhous Group Holdings Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
A new opportunity has arisen to join the business as a Service Advisor/Administrator at our Greenhous Vauxhall Featherbed Lane site.
KEY RESPONSIBILITIES
• Liaising with customers on site, via phone and email.
• Liaising with customers in regards to work being carried out on their vehicle.
• Sales and upsell of labour hours.
• Selling service plans along with promotional accessories/programs etc.
• Invoicing and following manufactures warranty procedures.
• Collection and delivery of customer vehicles.
• Customer Satisfaction Follow up phone calls.
• Understand workshop efficiencies and the importance of loading the workshop diary correctly.
KNOWLEDGE/SKILLS/EXPERIENCE/SPECIAL REQUIREMENTS
• Appropriate telephone techniques and etiquette.
• Knowledge of automotive systems, understanding of vehicle basic layout, function & location of parts.
• Remain positive in stressful situations when handling a customer conflict.
• Work independently or as a member of the team when necessary.
• Work in a busy, active, lively environment that can be challenging.
• Pay exceptional attention to detail.
• Follow warranty guidelines and how to accurately apply them.
• Good computer skills essential.
• Previous experience with Kerridge/PSA would be beneficial.
• High level of accuracy and attention to detail essential.
• Contact high level of customers either via phone or email and be able to document items clearly and legibly.
• Full UK Driving Licence essential.
HOURS OF WORK:
• Monday to Friday, 8.00 am to 6.00 pm, i.e. 45 hrs hours per week, with 1-hour (unpaid) lunch break. Saturdays on a rota basis.
KEY RESPONSIBILITIES
• Liaising with customers on site, via phone and email.
• Liaising with customers in regards to work being carried out on their vehicle.
• Sales and upsell of labour hours.
• Selling service plans along with promotional accessories/programs etc.
• Invoicing and following manufactures warranty procedures.
• Collection and delivery of customer vehicles.
• Customer Satisfaction Follow up phone calls.
• Understand workshop efficiencies and the importance of loading the workshop diary correctly.
KNOWLEDGE/SKILLS/EXPERIENCE/SPECIAL REQUIREMENTS
• Appropriate telephone techniques and etiquette.
• Knowledge of automotive systems, understanding of vehicle basic layout, function & location of parts.
• Remain positive in stressful situations when handling a customer conflict.
• Work independently or as a member of the team when necessary.
• Work in a busy, active, lively environment that can be challenging.
• Pay exceptional attention to detail.
• Follow warranty guidelines and how to accurately apply them.
• Good computer skills essential.
• Previous experience with Kerridge/PSA would be beneficial.
• High level of accuracy and attention to detail essential.
• Contact high level of customers either via phone or email and be able to document items clearly and legibly.
• Full UK Driving Licence essential.
HOURS OF WORK:
• Monday to Friday, 8.00 am to 6.00 pm, i.e. 45 hrs hours per week, with 1-hour (unpaid) lunch break. Saturdays on a rota basis.