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Outpatient Receptionist | North Middlesex University Hospital NHS Trust
| Posting date: | 19 June 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,696 per annum (pro-rata) inclusive of HCAS |
| Hours: | Part time |
| Closing date: | 19 July 2024 |
| Location: | London, N18 1QX |
| Company: | North Middlesex University Hospital NHS Trust |
| Job type: | Permanent |
| Job reference: | 6398101/393-NMUH-1444 |
Summary
It is a very exciting time to be joining the Outpatient Team at North Middlesex university Hospital, the post holder will have day-to-day responsibility for providing a high quality reception and clerical
service to the outpatient clinics, you will need to be available to work some weekends and be flexible with their working hours, you will cross cover departments for other staff as and when required. Ensuring that all patient attendances are accurately recorded on all appropriate hospital IT
systems including our PAS called Medway.
The post holder will also be responsible for the timely and accurate checking in and out of patients, confirming attendances with patients.
The successful candidate should be flexible with regards to working occasional late shifts, with good IT skills, and experience in filing and other clerical duties. Previous experience of office or reception duties is essential, preferably within the healthcare setting, and all candidates must meet the criteria laid out within the person specification included in the job description.
This is a part time role, 2 days a week 7.5 hours per week.
For further details please contact anisa.mannan@nhs.net 02088873066/ shanil.velliani@nhs.net 02088873119
• Booking patients follow up onto the computer system.
• Update all demographics details.
• Complete outcomes of clinics and accurate recording of 18 weeks pathway
• Generate DNA letters to patients and GP’s
• Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, in a professional and pleasant manner.
• Communicate verbally in a sensitive and caring manner at all times.
• Plan and organise workload to ensure service delivery is maintained and met to specialist delivery directives.
• To work flexibly as part of a team and cross cover other staff across the service to ensure a consistent and effective administration service is maintained at all times.
• To be proactive in supporting the changing demands within the service likely to impact on the administrative services.
• In the event of the hospital system failure the relevant disaster recovery procedure is followed.
• To provide and support for junior staff as required.
• Track case notes and other documentation in line with trust protocols.
• To collect notes from medical records., as needed.
• To collect urgently requested medical notes by consultants from main file and liaise with medical records staff if necessary.
• To report any service/performance shortfalls to Team Leaders and work as part of a team in order to address such areas.
North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond.
Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing.
We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families.
For more information, please access the following link:https://www.northmid.nhs.uk/
Prioritise and manage workload without direct supervision.
Provide a high quality reception and administrative service for the Outpatient department and to ensure appointments are made in line with Trust policies, guidelines and departmental protocols, additional
duties will include:
• Preparation of medical notes for relevant clinics
• Booking patients follow up onto the computer system.
• Update all demographics details.
• Complete outcomes of clinics and accurate recording of 18 weeks pathway
• Generate DNA letters to patients and GP’s
• Deal with telephone and face to face inquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, in a professional and pleasant manner.
• Communicate verbally in a sensitive and caring manner at all times.
• Plan and organise workload to ensure service delivery is maintained and met to specialist delivery directives.
• To work flexibly as part of a team and cross cover other staff across the service to ensure a consistent and effective administration service is maintained at all times.
• To be proactive in supporting the changing demands within the service likely to impact on the administrative services.
• In the event of the hospital system failure the relevant disaster recovery procedure is followed.
• To provide and support for junior staff as required.
• Track case notes and other documentation in line with trust protocols.
• To collect notes from medical records., as needed.
• To collect urgently requested medical notes by consultants from main file and liaise with medical records staff if necessary.
• To report any service/performance shortfalls to Team Leaders and work as part of a team in order to address such areas.
• To monitor and escalate shortages in stock e.g. stationary, paper etc. to team leaders for ordering.
• To undertake mandatory training.
• To participate in the Trust Performance Development scheme for staff.
This advert closes on Wednesday 3 Jul 2024