Customer Service Representative
| Posting date: | 18 June 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,057 |
| Hours: | Full time |
| Closing date: | 18 July 2024 |
| Location: | REDHILL, SURREY, RH1 1PR |
| Company: | AXA UK |
| Job type: | Permanent |
| Job reference: | 240005NZ |
Summary
Come and join AXA as a Customer Service Representative in our International Emergency Medical Assistance (IEMA) department for our Travel Insurance customers on an initial 6 month fixed term contract.
As a Customer Service Representative, you will assess the customers’ needs and coordinate with the medical team and other members of the operations team to create appropriate and efficient action plans which gives the customer the best possible outcome. In some cases, you will be responsible for arranging emergency evacuations and repatriations globally, dealing with all different types of scenarios and situations from distressed and grieving customers so we’re looking for people who can handle these situations sensitively and with a lot of empathy.
You will be working within a fast faced environment as part of a team therefore excellent timekeeping skills will be essential.
Start Date – Monday 15th July 2024
Salary - £21,870 + 10% Shift Allowance = £24,057
Shifts – Working on a 4 on 4 off basis, 11-hour shifts between the hours of 8am – 9pm. Monday – Sunday (Including Bank Holidays)
Training and Induction – We offer 4.5 weeks fully comprehensive training for this role. It’s important that we give you all the material and knowledge needed to succeed in this role. No time off is allowed during this period.
What you’ll be doing
To provide medical assistance and advice to customers of AXA Assistance anywhere in the world.
Following the correct process, decision making guidelines and coverage decision on medical assistance cases. Having the ability to decline cover as and when required to customers.
Delivering excellent customer service to clients in need of emergency assistance. Being the professional and calm person the customer needs on the other end of the phone
Explaining medical situations to staff, clients and customers empathetic while giving clear case management plans.
As a Customer Service Representative, you will assess the customers’ needs and coordinate with the medical team and other members of the operations team to create appropriate and efficient action plans which gives the customer the best possible outcome. In some cases, you will be responsible for arranging emergency evacuations and repatriations globally, dealing with all different types of scenarios and situations from distressed and grieving customers so we’re looking for people who can handle these situations sensitively and with a lot of empathy.
You will be working within a fast faced environment as part of a team therefore excellent timekeeping skills will be essential.
Start Date – Monday 15th July 2024
Salary - £21,870 + 10% Shift Allowance = £24,057
Shifts – Working on a 4 on 4 off basis, 11-hour shifts between the hours of 8am – 9pm. Monday – Sunday (Including Bank Holidays)
Training and Induction – We offer 4.5 weeks fully comprehensive training for this role. It’s important that we give you all the material and knowledge needed to succeed in this role. No time off is allowed during this period.
What you’ll be doing
To provide medical assistance and advice to customers of AXA Assistance anywhere in the world.
Following the correct process, decision making guidelines and coverage decision on medical assistance cases. Having the ability to decline cover as and when required to customers.
Delivering excellent customer service to clients in need of emergency assistance. Being the professional and calm person the customer needs on the other end of the phone
Explaining medical situations to staff, clients and customers empathetic while giving clear case management plans.