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Customer Services Deputy Team Leader
| Posting date: | 18 June 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 July 2024 |
| Location: | Hexham, Northumberland |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | EGGER (UK) Limited |
| Job type: | Permanent |
| Job reference: | Job-Code: 4259 |
Summary
Customer Services Deputy Team Leader
An opportunity to join us as a valued member of our Customer Services Team. We are committed to delivering exceptional service and building lasting relationships with our customers. We are looking to add a Deputy Team Leader to the team.
City: Hexham Contract Type: Full-time Job-Code: 4259 Department: Customer Service
Your Tasks
Delivering a high standard of Customer Service and build lasting relationships with customers.
Deputise and provide cover for the Customer Service Team Supervisor providing guidance and supervision for the team.
Responsible for order and delivery processing ensuring accuracy whilst using defined processes.
Work across multiple departments to ensure customer requirements are met.
Continuously develop skills, product ,and customer knowledge.
Work on optimisation projects and highlight and areas for improvement to processes or the customer experience.
Our Requirements
Related work experience prefered, either within a customer service environment or similar supervisory level.
Intermediate standard of IT skills and competent use of Microsoft Office Products (Word, Excel, Outlook).
Must be well organised, efficient, personable and have a good, confident telephone manner.
Able to work Monday to Friday, between 08:30 - 17:30hrs.
Your Chances and Benefits
Learning and Development
Health and Wellbeing Management
Company Pension Scheme
Flexible / Hybrid Policies
Environmental and Sustainable
Global Business
>> Apply now
Applications close: 1 July 2024
Your Contact
Philip Maloney, HR, T 01434 602191
About EGGER
We create more from wood. With more than 11,000 employees worldwide who work with passion, upholding our family values and innovative spirit. This is how we create products for furniture, interior design, construction as well as laminate flooring. We keep moving and are always developing – manufacturing new products, tapping into emerging markets and generating exciting prospects for everyone that works with us.
An opportunity to join us as a valued member of our Customer Services Team. We are committed to delivering exceptional service and building lasting relationships with our customers. We are looking to add a Deputy Team Leader to the team.
City: Hexham Contract Type: Full-time Job-Code: 4259 Department: Customer Service
Your Tasks
Delivering a high standard of Customer Service and build lasting relationships with customers.
Deputise and provide cover for the Customer Service Team Supervisor providing guidance and supervision for the team.
Responsible for order and delivery processing ensuring accuracy whilst using defined processes.
Work across multiple departments to ensure customer requirements are met.
Continuously develop skills, product ,and customer knowledge.
Work on optimisation projects and highlight and areas for improvement to processes or the customer experience.
Our Requirements
Related work experience prefered, either within a customer service environment or similar supervisory level.
Intermediate standard of IT skills and competent use of Microsoft Office Products (Word, Excel, Outlook).
Must be well organised, efficient, personable and have a good, confident telephone manner.
Able to work Monday to Friday, between 08:30 - 17:30hrs.
Your Chances and Benefits
Learning and Development
Health and Wellbeing Management
Company Pension Scheme
Flexible / Hybrid Policies
Environmental and Sustainable
Global Business
>> Apply now
Applications close: 1 July 2024
Your Contact
Philip Maloney, HR, T 01434 602191
About EGGER
We create more from wood. With more than 11,000 employees worldwide who work with passion, upholding our family values and innovative spirit. This is how we create products for furniture, interior design, construction as well as laminate flooring. We keep moving and are always developing – manufacturing new products, tapping into emerging markets and generating exciting prospects for everyone that works with us.