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Patient Services Administrator
| Posting date: | 18 June 2024 |
|---|---|
| Salary: | £11.48 to £11.48 per hour |
| Additional salary information: | £11.48 an hour |
| Hours: | Full time |
| Closing date: | 05 July 2024 |
| Location: | Taunton, TA1 2LB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2286-24-0003 |
Summary
Duties/Responsibilities: To ensure courteous, efficient and confidential handling of patients enquiries and requests, principally on the telephone but also face to face; Efficient and prompt filing, record keeping, message taking and distribution of documents; Be flexible in working hours to allow smooth functioning of surgery at times of illness/holidays etc. Opening/closing of premises where appropriate, including setting the alarm; Processing mail (both electronic and paper); Input of accurate data onto clinical computer system and coding of patient correspondence where necessary, including scanning, appointments, registrations; Receiving and directing patients; Taking patient requests for appointments, visits, repeat prescriptions, test results, messages etc; Welcoming new patients, explaining practice procedures, completing necessary paperwork and associated data input on the computer; Taking and recording of messages for members of the Primary Health Care Team; Be prepared to undertake training as necessary; Be prepared to attend and participate in regular team meetings (to include Full Team Meetings and Administration meetings); Ensure smooth handover of staff and any relevant messages; To keep surgery tidy, in particular the office, reception area and Waiting Room; You will report to the Office Manager This list is not exhaustive and will be updated as any of the above roles change.