Apprentice Patient Services Co-ordinator (Apprenticeship)
| Posting date: | 18 June 2024 |
|---|---|
| Salary: | £11.44 per hour |
| Hours: | Full time |
| Closing date: | 15 July 2024 |
| Location: | Ringwood, BH24 1SD |
| Company: | GetMyFirstJob Ltd |
| Job type: | Apprenticeship |
| Job reference: | 251294 |
Summary
Key Duties:
To maintain patient records
as directed by the Patient Services Manager and defined by standard protocols.
To deal with
telephone enquiries and direct callers appropriately.
To liaise with the
Patient Services Manager and Patient Services colleagues on matters of
administration to ensure the efficient and timely operation of the
surgery.
To work closely with the
Patient Services Manager to ensure the efficient operation of the Patient
Services Office in the handling of all matters concerning patient
appointments and records administration.
To accurately record and
confirm patient appointments within the electronic appointment
system.
To ensure that appropriate
information is prepared for Doctors who undertake home visits.
To liaise with other
agencies on behalf of the Doctors as and when directed, for example,
arranging patient transport.
To record and relay
messages to other members of the Health Care Team ensuring that urgent
priorities are recognised.
To undertake processing of
confidential medical correspondence as and when necessary, at all times
maintaining the strictest confidentiality.
To undertake the duties of
Front Desk Co-ordinator as and when directed to ensure that patient
enquiries are dealt with efficiently and handled in an appropriate and
friendly manner.
To undertake such
additional duties as may be necessary to ensure the efficient operation of
the Patient Services Office and as directed by the Patient Services
Manager.
Training
Customer Service Practitioner Level 2.
This apprenticeship programme is delivered with a blended learning approach and includes a mixture of on site tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.
Qualifications required
Maths and English at Grade D (or equivalent) and above desirable although not essential.
Skills required
· Confident and friendly telephone manner· Proficient in using a computer, especially Word, Excel and MS Office· High level of professionalism· Good organisational skills· Strong team player· Good attention to detail· Good verbal and written communication skills· Eager to learn· Ability to work independently
Prospects
Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a permanent member of the team.
Qualification / Standard : ST0072 Customer service practitioner
Duration 16 months
To maintain patient records
as directed by the Patient Services Manager and defined by standard protocols.
To deal with
telephone enquiries and direct callers appropriately.
To liaise with the
Patient Services Manager and Patient Services colleagues on matters of
administration to ensure the efficient and timely operation of the
surgery.
To work closely with the
Patient Services Manager to ensure the efficient operation of the Patient
Services Office in the handling of all matters concerning patient
appointments and records administration.
To accurately record and
confirm patient appointments within the electronic appointment
system.
To ensure that appropriate
information is prepared for Doctors who undertake home visits.
To liaise with other
agencies on behalf of the Doctors as and when directed, for example,
arranging patient transport.
To record and relay
messages to other members of the Health Care Team ensuring that urgent
priorities are recognised.
To undertake processing of
confidential medical correspondence as and when necessary, at all times
maintaining the strictest confidentiality.
To undertake the duties of
Front Desk Co-ordinator as and when directed to ensure that patient
enquiries are dealt with efficiently and handled in an appropriate and
friendly manner.
To undertake such
additional duties as may be necessary to ensure the efficient operation of
the Patient Services Office and as directed by the Patient Services
Manager.
Training
Customer Service Practitioner Level 2.
This apprenticeship programme is delivered with a blended learning approach and includes a mixture of on site tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.
Qualifications required
Maths and English at Grade D (or equivalent) and above desirable although not essential.
Skills required
· Confident and friendly telephone manner· Proficient in using a computer, especially Word, Excel and MS Office· High level of professionalism· Good organisational skills· Strong team player· Good attention to detail· Good verbal and written communication skills· Eager to learn· Ability to work independently
Prospects
Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a permanent member of the team.
Qualification / Standard : ST0072 Customer service practitioner
Duration 16 months