IT Service Manager
| Posting date: | 18 June 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 July 2024 |
| Location: | Bristol, BS2 0PT |
| Company: | NatWest Group |
| Job type: | Permanent |
| Job reference: | R-00234299 |
Summary
Join us as an IT Service Manager
- We’re looking for an IT Service Manager to help us deliver outstanding service to our customers
- You'll be helping to bring IT Service Management capabilities and related service delivery offerings to the next level
- Hone your existing management skills and advance you career in this exciting, fast paced role
What you'll do
In your new role, you'll be managing the delivery of excellent service to our stakeholders through the delivery of one or more IT service management disciplines, such as financial, configuration and asset, supplier, and knowledge management. In addition, you will be involved in project portfolio management.
You'll also be:
- Manage cross-charging of change the bank activities delivered by Wealth Chief Digital Information office (WCDIO)
- Support central governance for the Configuration Management Database (CMDB), along with planning and execution of small technology and application changes in our CMDB
- Manage and oversee end of life activities of IT Infrastructure and application components
- Support supplier management activities such as monitoring of contract terms, setting up of contracts in cooperation with local and central teams
- Create and maintain IT Services project portfolio overview
- Maintaining and unifying confluence spaces
- Support the analysis, definition, implementation and optimisation of ITIL processes
The skills you'll need
To succeed in this role, you’ll need an understanding of relevant industry standard toolsets and processes to drive up customer service within an IT environment, as well as knowledge and experience of operational principles. In addition, holding an ITIL Certification would be desirable
You’ll also demonstrate:
- Strong interest and technical understanding of a banks IT landscape
- Knowledge of one or more service management disciplines
- Strong Excel skills and experience in data management along with experience in JIRA and Confluence handling
- Analytical, logical and structured way of working with a keen eye for detail
- The ability to adapt to procedures and working practices of a dynamic and international environment
- Strong interpersonal, communication and coordination skills
- Solution and service oriented experience, taking over ownership and showing leadership