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Fundraising Coordinator (Supporter Care Co-ordinnator) - Fixed Term
| Posting date: | 17 June 2024 |
|---|---|
| Salary: | £12,741 per year |
| Hours: | Part time |
| Closing date: | 02 July 2024 |
| Location: | CF64 5XX |
| Remote working: | On-site only |
| Company: | Tŷ Hafan |
| Job type: | Temporary |
| Job reference: | 923 |
Summary
We are seeking a highly motivated and customer focused Supporter Care Coordinator to join our team on an initial 6 month Fixed Term contract.
About the role
The postholder is the first point of contact for our individual supporters, as well as community groups and businesses, and are tasked with ensuring our supporters receive a consistent, positive and memorable experience with Tŷ Hafan.
The team strive to inspire loyalty to our charity by supporting with the delivery of our stewardship programme, motivational account management and providing an excellent customer service experience across a wide range of supporters.
The role is part of a job share, and is based onsite at our Head Office in Sully. The post holder is required to work 18 hours 45 minutes per week, worked as Wednesday mornings (3 hours and 45 mins), Thursdays (7.5 hours) and Fridays (7.5 hours).
About you
You must have good customer service skills to be able to respond to array of supporter and public enquiries. You will have a genuine passion for Tŷ Hafan’s work, speak enthusiastically about what we do and talk with confidence about why supporting our beneficiaries is so important.
The benefits of working for Tŷ Hafan include:
Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays (pro-rata to part-time hours)
A Group Personal Pension Scheme with an employer contribution of 5%
Life assurance (death in service benefit)
Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
Unlimited access to a 24/7 online GP as well as a range of other health experts
Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
Cycle to work, technology, mobile phone and will writing schemes
Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop)
Free, secured parking.
About us:
Tŷ Hafan is one of the UK’s leading paediatric palliative care charities and offers care and support to children and young people with life-limiting conditions across Wales. We support them and their families at our hospice in Sully, in the community and in their homes.
As a charity we greatly value the input, contribution and commitment of our colleagues, volunteers and supporters, without whose support we would not be able to provide the services we do to children and their families. Our families describe us as ‘a lifeline’ as we enable them to create precious memories with their children during their short lives as well as at end of life and beyond.
Our Purpose No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.
We deliver this purpose by living our Values; we demonstrate compassion, we provide excellent service, we work together and we take ownership.
For any queries regarding the role, please email carmel.scott@tyhafan.org or telephone 02920 532 245.
Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.
If this role excites you and our organisation sounds like something you want to be part of then we’d love to hear from you.
About the role
The postholder is the first point of contact for our individual supporters, as well as community groups and businesses, and are tasked with ensuring our supporters receive a consistent, positive and memorable experience with Tŷ Hafan.
The team strive to inspire loyalty to our charity by supporting with the delivery of our stewardship programme, motivational account management and providing an excellent customer service experience across a wide range of supporters.
The role is part of a job share, and is based onsite at our Head Office in Sully. The post holder is required to work 18 hours 45 minutes per week, worked as Wednesday mornings (3 hours and 45 mins), Thursdays (7.5 hours) and Fridays (7.5 hours).
About you
You must have good customer service skills to be able to respond to array of supporter and public enquiries. You will have a genuine passion for Tŷ Hafan’s work, speak enthusiastically about what we do and talk with confidence about why supporting our beneficiaries is so important.
The benefits of working for Tŷ Hafan include:
Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays (pro-rata to part-time hours)
A Group Personal Pension Scheme with an employer contribution of 5%
Life assurance (death in service benefit)
Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
Unlimited access to a 24/7 online GP as well as a range of other health experts
Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
Cycle to work, technology, mobile phone and will writing schemes
Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop)
Free, secured parking.
About us:
Tŷ Hafan is one of the UK’s leading paediatric palliative care charities and offers care and support to children and young people with life-limiting conditions across Wales. We support them and their families at our hospice in Sully, in the community and in their homes.
As a charity we greatly value the input, contribution and commitment of our colleagues, volunteers and supporters, without whose support we would not be able to provide the services we do to children and their families. Our families describe us as ‘a lifeline’ as we enable them to create precious memories with their children during their short lives as well as at end of life and beyond.
Our Purpose No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.
We deliver this purpose by living our Values; we demonstrate compassion, we provide excellent service, we work together and we take ownership.
For any queries regarding the role, please email carmel.scott@tyhafan.org or telephone 02920 532 245.
Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.
If this role excites you and our organisation sounds like something you want to be part of then we’d love to hear from you.