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Principal Trainer | Guy's and St Thomas' NHS Foundation Trust
| Dyddiad hysbysebu: | 17 Mehefin 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £51,488 - £57,802 per annum (incl. of HCAA) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Gorffennaf 2024 |
| Lleoliad: | London, SE1 7NJ |
| Cwmni: | Guys and St Thomas NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 6391069/196-COF10254-T |
Crynodeb
An Epic certified and learner-focused Trainer, with significant Digital training expertise. The ITCS (Information Technology Clinical Services) Ambulatory Principal Trainer is expected to lead the analysis, design, delivery, implementation and evaluation of cross-organisational solutions for staff (clinical and non-clinical) in Ambulatory applications areas. Epic Ambulatory certification is required, or other Epic Certification with Ambulatory certification within 6 months in post.
The post holder will manage a team of IT Trainers and Junior Trainers, focused on Epic and associated Clinical IT systems, working closely with other ITCS teams and engage with relevant clinical and operational stakeholders, to meet IT training requirements for staff. The Ambulatory team is responsible for a number of Epic applications including Outpatients, Beacon, Wisdom, Phoenix and Community.
As an Epic Principal Trainer, you will define the training curriculum and develop course materials, working closely with the Application Teams, to produce a long term and complex training programme for specific EHR / Epic applications.
You will ensure that the Training Programme and associated curriculum incorporates not only ‘how to use the system’ but also the critical changes in working practice and the importance of these in terms of improving the efficiency and quality and overall delivery of patient care.
You will also be involved in workflow design and systems build alongside the Application Teams. Your expertise in clinical and operational workflows will be required to build the Training Programme for the Trust and its’ partners.
Guy’s and St Thomas’ NHS Foundation Trust (GSTT) and King’s College Hospital NHS Foundation Trust (KCH) are two of London’s largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in south east London.
Together the Trusts have an annual turnover of nearly £3bn and employ around 30,000 staff, with main GSTT sites at St Thomas’ Hospital and Guy’s Hospital, and main KCH sites at King’s College Hospital, Denmark Hill, the Princess Royal University Hospital, Bromley and Orpington Hospital. The Trusts are key partners within King’s Health Partners AHSC (KHP), and Guy’s and St Thomas’ merged with the Royal Brompton and Harefield NHS FT (RBH) in the Spring of 2021.
The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services.
Communication
• Develop high quality, up to date and easy to follow end user training materials using the GSTT style and appropriate format. This includes manuals, teaching aids, Powerpoint presentations, Quick reference leaflets, eLearning packages and online learning programmes. Gain sign off from subject matter experts prior to release.
• Communicates highly complex work processes with knowledge of local workflows which may create contentious situations.
• Be responsible for decision making processes which may require management of hostile or highly emotive workshops or meetings.
• Guides staff on course of action to take during design of new patient pathways.
• Develop and delivers formal and complex presentations for large groups of staff.
• Deliver training and eLearning support as necessary on a one to one basis or in a larger group environment dependent on service requirements using a blended learning approach wherever possible.
• Provide education and training to GSTT and its partner organisation ensuring you follow the Trust policies and protocols.
• Actively participate in continuous professional development and take part in the Train the Trainer accreditation required by the Trust.
• Attend and deliver to colleagues refresher training sessions as require
Analysis and judgement
• Ensure attendees are appropriately booked, slots on courses fully utilised and attendance records/training outcomes are recorded accurately and timely on the Learning Management System (LMS), working closely with other EHR Trainers, Application and Configuration teams and the Training Administrator(s) as required.
• Accurately update and maintain the LMS with course information.
• Assess user competence during training identifying and taking action where staff fail to achieve the required level. Actions include completing a report or recording a risk.
• Ensure both the Training Manager and appropriate line manager are informed and record using agreed processes.
• Identify complex user queries and take appropriate action to resolve these in conjunction with colleagues/Super Users/Training Manager.
• Fully participate in peer observations offering supportive and constructive feedback to Training colleagues.
• Responsible for ensuring formative and summative competence assessments are developed for each course in line with adult learning styles for the relevant module that demonstrates achievement of course objectives and level 2 Kirkpatrick evaluation.
Management
• Work in a complex and unstructured multi-disciplinary environment; be able to act with minimum guidelines. Be an expert in the application area.
• Line management responsibility for IT Trainers and Junior Trainers, ensuring the quality and adherence to the standards, criteria agreed.
• Work with Lead Analysts and other Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate.
• Assist with training colleagues in the application area and deliver specialist training when required.
• Delivers specialist training and demonstrations to staff.
Planning
• Project management experience or relevant experience is required to formulate the long term and complex training plans for the Trust and its’ partners.
• Responsible for the planning for the schedule of Trust staff into appropriate training sessions for their role.
• Ensure the training provides meets the needs of the service and can be delivered to the timescales agreed.
• Provide support based on expert knowledge of EHR applications/modules and operational processes in order to deliver high quality, effective and timely training to multidisciplinary end users.
• Travel to required locations on Trust sites to deliver training and support to GSTT and its’ partner staff.
• Setup IT training equipment at training venues (lifting and carrying is involved).
• Provide cover in the event of sickness and/or annual leave to ensure the continuity of service is maintained across all sites and cancellation of training sessions are kept to an absolute minimum.
• Respond effectively and within the Trust agreed target timescales to end user support queries logged on the IT Service Desk
Policy/Service Level of Supervision
• Support end users to achieve required competency of the required application(s), using pre-determined course materials. Where appropriate make EHR and/or local managers aware of areas of concern.
• In conjunction with the Training Manager ensure effective training timetables are implemented along with robust processes for accurately recording and reporting user attendance.
• There will be a requirement to deliver training outside of normal working hours, evenings and weekends.
• Review and evaluate end user feedback identifying constructive ideas for improving future delivery/content. Ensure changes continue to meet business needs.
• Produce and ensure personal course/lesson plans are relevant, up to date and in line with current practice and policies.
• Maintain accurate training records for audit purposes. Extract and customise reports from the LMS for Service Level Agreement (SLA) and management purposes as required.
This advert closes on Tuesday 25 Jun 2024