Pension Wise Guidance Specialist (Welsh Speaking) - Cardiff & the Vale
| Posting date: | 14 June 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 August 2024 |
| Location: | Cardiff, CF10 1FL |
| Company: | Reed Talent Solutions |
| Job type: | Permanent |
| Job reference: | RPO03290-298615 |
Summary
Pension Wise Guidance Specialist (Welsh Speaking) – Cardiff & the Vale
FTC until 31st March 2025
Hybrid Working
Salary £32,020
Full time
Pension Wise is a free and impartial government service that offers people guidance on their defined contribution pension options. Citizens Advice provides appointments both face to face and via telephone.
You’ll be part of a service that has helped over 375,000 people in the past 7 years, offering them valuable and life changing guidance that gives them the confidence to understand their pension and how to get the best value out of them. In providing this necessary and impartial service you’ll see positive and rewarding results for the people you help. We receive fantastic feedback directly from the customers who use the service - Pension Wise has consistently received over 94% customer satisfaction scores.
You’ll be expected to supply accurate and relevant information and guidance on pension options and choices. You’ll need to have a good foundation knowledge of pension law and practice, as well as a thorough understanding of a broad range of pension arrangements.
This is a hybrid role where you will conduct telephone appointments as well as face to face appointments when required. The delivery area for this role is in Cardiff & Barry.
Successful candidates will ideally be able to start in the local office from Cardiff & Barry. It is essential that you can attend an online induction programme starting on 12 August 2024. The course lasts 3 weeks, on a full-time basis.
Some of the key accountabilities of the Pension Wise Guidance Specialist:
- Provide pension and retirement information and guidance to members of the public, in line with the defined Pension Wise Service, through a medium of different channels.
- Help consumers to understand the full implications of their pension choices.
- Raise consumer awareness of pension scams and fraudulent activity, encouraging consumers to report any issues to the relevant authorities.
- Provide timely and accurate follow up information that adds value to the consumer and is clear and easy to understand.
- Contribute towards shared best practice within the individual local office and across the local Citizens Advice (LCA) network.
- Ensure that all work conforms to the Pension Wise quality standards, including undertaking peer to peer observations for quality assurance purposes, where applicable.
- Ensure that all required management information is both captured and reported on a timely basis.
- Complete training, continuous professional development and other requirements to gain and maintain accreditation.
It is essential for the Pension Wise Guidance Specialist to demonstrate the following skills and experience:
- Must be Welsh speaking
- Solid foundation knowledge of pensions’ law and practice across a broad range of pension arrangements; occupational, personal and state pension. Also, an understanding and appreciation of wider retirement issues.
- The ability to build a rapport and communicate confidently, empathetically and professionally.
- Ability to translate complex ideas and topics into clear, concise and engaging content that the general public are able to understand.
- Proven ability to work on own initiative – to monitor and maintain own standards and meet service delivery targets.
- A commitment to ongoing personal and professional development.
We are looking for a full time candidate working 37 hours and may consider part time as we offer flexibility for working patterns for the right candidate. Full training, supervision and support is provided
Benefits
- 30 days holiday entitlement plus bank holidays
- Additional leave entitlement for long service,
- Lots of learning and development opportunities
- Great work/life balance with no evening or weekend work,
- Perks available through our employee platform, cash plan health cover (after completion of probationary period)
Equity, Diversity & Inclusion (EDI)
Our ambition is to work together to promote a more inclusive environment that attracts everybody with the right skills and experience and signals our commitment to celebrating and promoting diversity.
We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.
Please note that we are unable to provide sponsorship under the UK points-based immigration system, as we do not hold a sponsorship licence.
Disability Confident
We are Disability Confident employer. Disability Confident is a government initiative to encourage employers to recruit and retain disabled people and those with health conditions. It is voluntary and has been developed by employers and disabled people’s representatives. Being a Disability Confident employer means that we commit to:
- All of the actions to be Disability Confident employer
- Offering at least one activity to get the right people for our organisation
- At least one activity to keep and develop our people
- Undertaking and successfully completing the Disability Confident self-assessment
Proud member of the Disability Confident employer scheme