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Anti Social Behaviour Officer

Job details
Posting date: 14 June 2024
Salary: £30,000 to £35,000 per year
Hours: Full time
Closing date: 23 June 2024
Location: Bristol, South West England
Remote working: Hybrid - work remotely up to 3 days per week
Company: Sovereign Housing Association Ltd
Job type: Permanent
Job reference: 6206


We have an opportunity for a full time Anti-Social Behaviour Officer to join our team in Bristol. You'll be based out of our Bristol Office but serving customers throughout Somerset and Gloucestershire.

Managing your own diary, you'll be working flexibly between the office, home and out in the Locality.

The starting salary is £30,000 to £35,000 depending on your experience.

The role:

You'll be responsible for the delivery of a responsive and proactive service to our residents to tackle all forms of hate crime, nuisance and anti-social behaviour. Working alongside housing management colleagues, you'll effectively manage your caseload and take forward the highest priority cases. You'll also make and maintain effective working relationships with external agencies, including the police and legal advisors.

Responsibilities include:

Proactively managing a complex caseload whilst seeking creative solutions to achieve positive outcomes for customers
Contributing to shaping sustainable communities and developing an environment that is safe and inclusive for our customers
Fulfilling our landlord responsibilities, including adherence to our policies and procedures, as well as all regulatory and legislative requirements
Building and maintaining relationships with key stakeholders and partner agencies
Preparing cases for legal intervention, working with our legal team to compile the relevant paperwork and attending court as required on behalf of SNG

What we're looking for:

Ideally, you'll have previous experience of delivering anti-social behaviour related housing management services, or demonstrate transferable skills and experience from a similar type of customer facing role.

You'll also need:

Excellent customer service and people skills
The ability to be self-motivated and highly organised
Experience of prioritising and organising a wide-ranging workload
Strong communication skills with previous experience of working with customers in a demanding environment
Strong IT skills including MS Office
The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
Experience of dealing with challenging behaviour and resolving conflict
The ability to overcome adversity, problem-solve and adapt
A full UK driving licence and access to your own transport

A basic DBS check will be undertaken for the successful candidate

What you'll receive from us

We have some fantastic benefits on offer at SNG including:

£450 flex-pot annually, discounted shopping & cycling scheme
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Company pension scheme matched up to 12%, life cover at 4x your salary
Flexible working - we're committed to giving people flexibility as widely as possible
Options for private medical insurance, dental insurance & critical illness cover

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign Network Group. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.

Interviews are expected to take place on 4th July 2024

Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.