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Customer Relations Officer
| Posting date: | 13 June 2024 |
|---|---|
| Salary: | £25,979 to £28,770 per year, pro rata |
| Hours: | Part time |
| Closing date: | 21 June 2024 |
| Location: | Chester; Ellesmere Port |
| Remote working: | On-site only |
| Company: | Cheshire West and Chester |
| Job type: | Permanent |
| Job reference: | W3409 |
Summary
The Community Access team are the ‘front door’ into adult social care, they give Information advice, guidance and support on care and support for adults. They carry out initial assessments, signpost to other services as and when required. The team is integrated with Social Workers, Occupational Therapists, Social Care Assessors, and Occupational Therapy Assistants. Assessments are mainly telephone based but with opportunities to carry out home visits when required.
As a customer relations officer, you will be critical in providing a frontline service by being the first point of contact made to the department by members of the public, council staff and other agencies. This will be via a variety of mediums such as direct calls, portal submissions requesting support through the council’s website, and emails/systems. As you will be required to work on both call taking and IT systems, an ideal candidate will have a professional telephone manner, be a skilled communicator, be organised and have good computer literacy. Support will be given to expand on your community knowledge; some prior knowledge is desirable.
By undertaking preliminary screenings, you will help provide an efficient and effective service for the customer, collate sources of information and contacts to help keep our computerised records up to date and accurate to help streamline our service. We are therefore looking for a candidate who is customer-centric focused, dedicated and a highly motivated team player to join us.
We provide high-quality, person-centred social care for adults, but for us it’s more than that; we support people to change and enhance their lives every day through the work undertaken by our talented and dedicated teams.
Our values are important to all of us, we live and breathe them, and they shape how we work together to create positive environments where both colleagues and people who use our services can be inspired to reach their potential. If you share our values and commitment, then you’re our kind of person.
You will have the opportunity to;
Work in a forward-thinking Council and within teams that have clear, shared values
Work with local people to understand their care and support needs and help to identify options available to them
Be pivotal to ensuring people are connected to the support services and community assets they need to live great lives.
Grow and develop in your own skills and experience through developing and supporting others.
Receive great support from our proactive and knowledgeable management team.
Develop and progress in your career through training and development opportunities in a variety of pathways
You will have:
NVQ Level 3 in Health and Social care or equivalent (Desirable).
Be required to undertake an enhanced DBS plus Adults and Childrens Barred List (Essential).
Experience in working directly or indirectly with the public
An understanding of the principles and practises of care
Excellent customer service skills
Effective teamwork and organisational skills
The ability to self-manage workloads within timescales for the completion of tasks
You are confident, energetic, and enthusiastic as well as sensitive and resilient
Effective interpersonal and communication skills including an excellent telephone manner
The ability to manage difficult customer situations
Come and join us, working in an authority that has an excellent reputation, great working culture and is an inclusive and dynamic place to work. We consider our workforce to be of high value, placing wellbeing at the forefront. This is a hybrid post which means working in one of our Council offices in locations across the borough, completing visits around the borough as well as the opportunity to work from home. The benefits of working for the Council go well beyond making a difference to people’s lives, as well as working within a supportive environment with people who share your values you will have access to a huge range of benefits including discounts on:
High street and supermarket shopping
Gym membership
Holidays
Days out
Cinemas
Childcare vouchers
Cash back scheme on any medical treatment that you may require via Medicash
Car lease scheme (Brand new fully maintained and insured car for 3 years in return for a fixed monthly payment via salary sacrifice)
Cycle Scheme (Save up to £320 on the cost of a brand-new bike and equipment)
We also offer:
Competitive salary
A generous holiday allowance starting at 26 days pro rata (plus bank holidays) increasing with length of service to 31 days
An excellent career average pension scheme with employer contributions of 22.3%. (Employer contributions elsewhere are typically 3%)
The opportunity to develop your skills and career
Rewards and Recognition for going above and beyond such as additional annual leave and shopping vouchers
Supportive team and culture
Opportunity to purchase up to 10 days additional annual leave
An Employee Assistance Programme, which offers free 24/7 confidential assistance, practical information, and emotional support.
For more information, please contact Emma Martlew (Team Manager) 07887 823066
As a customer relations officer, you will be critical in providing a frontline service by being the first point of contact made to the department by members of the public, council staff and other agencies. This will be via a variety of mediums such as direct calls, portal submissions requesting support through the council’s website, and emails/systems. As you will be required to work on both call taking and IT systems, an ideal candidate will have a professional telephone manner, be a skilled communicator, be organised and have good computer literacy. Support will be given to expand on your community knowledge; some prior knowledge is desirable.
By undertaking preliminary screenings, you will help provide an efficient and effective service for the customer, collate sources of information and contacts to help keep our computerised records up to date and accurate to help streamline our service. We are therefore looking for a candidate who is customer-centric focused, dedicated and a highly motivated team player to join us.
We provide high-quality, person-centred social care for adults, but for us it’s more than that; we support people to change and enhance their lives every day through the work undertaken by our talented and dedicated teams.
Our values are important to all of us, we live and breathe them, and they shape how we work together to create positive environments where both colleagues and people who use our services can be inspired to reach their potential. If you share our values and commitment, then you’re our kind of person.
You will have the opportunity to;
Work in a forward-thinking Council and within teams that have clear, shared values
Work with local people to understand their care and support needs and help to identify options available to them
Be pivotal to ensuring people are connected to the support services and community assets they need to live great lives.
Grow and develop in your own skills and experience through developing and supporting others.
Receive great support from our proactive and knowledgeable management team.
Develop and progress in your career through training and development opportunities in a variety of pathways
You will have:
NVQ Level 3 in Health and Social care or equivalent (Desirable).
Be required to undertake an enhanced DBS plus Adults and Childrens Barred List (Essential).
Experience in working directly or indirectly with the public
An understanding of the principles and practises of care
Excellent customer service skills
Effective teamwork and organisational skills
The ability to self-manage workloads within timescales for the completion of tasks
You are confident, energetic, and enthusiastic as well as sensitive and resilient
Effective interpersonal and communication skills including an excellent telephone manner
The ability to manage difficult customer situations
Come and join us, working in an authority that has an excellent reputation, great working culture and is an inclusive and dynamic place to work. We consider our workforce to be of high value, placing wellbeing at the forefront. This is a hybrid post which means working in one of our Council offices in locations across the borough, completing visits around the borough as well as the opportunity to work from home. The benefits of working for the Council go well beyond making a difference to people’s lives, as well as working within a supportive environment with people who share your values you will have access to a huge range of benefits including discounts on:
High street and supermarket shopping
Gym membership
Holidays
Days out
Cinemas
Childcare vouchers
Cash back scheme on any medical treatment that you may require via Medicash
Car lease scheme (Brand new fully maintained and insured car for 3 years in return for a fixed monthly payment via salary sacrifice)
Cycle Scheme (Save up to £320 on the cost of a brand-new bike and equipment)
We also offer:
Competitive salary
A generous holiday allowance starting at 26 days pro rata (plus bank holidays) increasing with length of service to 31 days
An excellent career average pension scheme with employer contributions of 22.3%. (Employer contributions elsewhere are typically 3%)
The opportunity to develop your skills and career
Rewards and Recognition for going above and beyond such as additional annual leave and shopping vouchers
Supportive team and culture
Opportunity to purchase up to 10 days additional annual leave
An Employee Assistance Programme, which offers free 24/7 confidential assistance, practical information, and emotional support.
For more information, please contact Emma Martlew (Team Manager) 07887 823066
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.