Complaints & Information Officer -12mth FTC
| Posting date: | 13 June 2024 |
|---|---|
| Salary: | £25,500 per year |
| Hours: | Full time |
| Closing date: | 25 June 2024 |
| Location: | Manchester, Greater Manchester |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | General Medical Council |
| Job type: | Contract |
| Job reference: | GMC4261 |
Summary
Complaints & Information Officer
Are you passionate about delivering excellent service to a range of customers? Do you enjoy resolving issues and looking for opportunities for improvement? Can you confidently draft written correspondence, using clear and empathetic language?
We are looking for a Complaints and Information Officer to join our small team in the Registration and Revalidation Directorate on a 12-month fixed term contract.
What you’ll be doing
In this role, you will work closely with colleagues at all levels to provide a exceptional level of service to external customers, making every interaction count and supporting us in being a compassionate regulator.
Your main responsibilities will be:
Handling and investigating complaints
Drafting high-quality written responses to complaints, using clear and empathetic language
Identifying opportunities for continuous improvement from customer feedback
Logging activities on the GMC’s customer relationship management system
Assisting with reporting and analysis of complaints
You can find more detail on the tasks you will undertake, and the essential skills required for the role in the job description.
This role requires attendance at the Manchester office once a fortnight on a Wednesday.
How to apply for the role
Please provide a CV and covering letter. The covering letter should clearly set out how you meet the essential skills for the role, which are listed in the job description. You should also include a paragraph outlining your reasons for applying for the role.
We recommend no more than 2 sides of A4 for the covering letter, but it can be more if required.
We will assess the information you provide against the skills required for the role and let you know whether you will progress to the next stage of the recruitment process.
If you do not provide all the above, we will not be able to progress your application and your application could be withdrawn.
GMC Benefits – Why work for us
We work with doctors, patients, and other stakeholders to support good, safe patient care across the UK. We set the standards doctors and those who train them need to meet and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors may be at risk, we can investigate, and take action if needed.
You’ll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:
30 days holiday with the option to buy and sell more
A generous employer pension contribution of 15%
Access to a range of learning and development opportunities designed to support your ongoing progression
Flexible working patterns
Attractive salary that’s reviewed annually
Discounts at 100s of high street and online stores
Discounted gym membership
Private medical insurance
Employee assistance programme
Cycle to work scheme for those wanting a greener commute
Bike lockers and shower facilities
The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are also committed to the Disability Confident employer scheme and support the requirements of the Disability Confident interview scheme. If you have a disability and meet the cut-off mark for the essential criteria for this role as outlined in the person specification document, you will be offered an interview.
The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)
Are you passionate about delivering excellent service to a range of customers? Do you enjoy resolving issues and looking for opportunities for improvement? Can you confidently draft written correspondence, using clear and empathetic language?
We are looking for a Complaints and Information Officer to join our small team in the Registration and Revalidation Directorate on a 12-month fixed term contract.
What you’ll be doing
In this role, you will work closely with colleagues at all levels to provide a exceptional level of service to external customers, making every interaction count and supporting us in being a compassionate regulator.
Your main responsibilities will be:
Handling and investigating complaints
Drafting high-quality written responses to complaints, using clear and empathetic language
Identifying opportunities for continuous improvement from customer feedback
Logging activities on the GMC’s customer relationship management system
Assisting with reporting and analysis of complaints
You can find more detail on the tasks you will undertake, and the essential skills required for the role in the job description.
This role requires attendance at the Manchester office once a fortnight on a Wednesday.
How to apply for the role
Please provide a CV and covering letter. The covering letter should clearly set out how you meet the essential skills for the role, which are listed in the job description. You should also include a paragraph outlining your reasons for applying for the role.
We recommend no more than 2 sides of A4 for the covering letter, but it can be more if required.
We will assess the information you provide against the skills required for the role and let you know whether you will progress to the next stage of the recruitment process.
If you do not provide all the above, we will not be able to progress your application and your application could be withdrawn.
GMC Benefits – Why work for us
We work with doctors, patients, and other stakeholders to support good, safe patient care across the UK. We set the standards doctors and those who train them need to meet and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors may be at risk, we can investigate, and take action if needed.
You’ll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:
30 days holiday with the option to buy and sell more
A generous employer pension contribution of 15%
Access to a range of learning and development opportunities designed to support your ongoing progression
Flexible working patterns
Attractive salary that’s reviewed annually
Discounts at 100s of high street and online stores
Discounted gym membership
Private medical insurance
Employee assistance programme
Cycle to work scheme for those wanting a greener commute
Bike lockers and shower facilities
The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are also committed to the Disability Confident employer scheme and support the requirements of the Disability Confident interview scheme. If you have a disability and meet the cut-off mark for the essential criteria for this role as outlined in the person specification document, you will be offered an interview.
The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.